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Pebbles
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Joined 5 months ago
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Stellar Support?
It appears the only customer support available is offshore. What happened to my local team of experts in my home country? I get nowhere good with the current phone support. There is a language barrier and we struggle to understand each other. They use constructed scripts to problem solve and are only able to handle the most basic problems. When I describe a complicated issue, they answer yuas though they didn't hear me and go onto to something completely irrelevant. And it loops. They will spend hours on the phone looping through the same responses and none helpbecause they are not grasping the true problem. It's like those recorded responsesto prank sales callers to waste their time. I feel like I am being stonewalled. What are we supposed to do? Quit?54Visto1like1Comentario