Forum Discussion
Stellar Support?
It appears the only customer support available is offshore. What happened to my local team of experts in my home country? I get nowhere good with the current phone support. There is a language barrier and we struggle to understand each other. They use constructed scripts to problem solve and are only able to handle the most basic problems. When I describe a complicated issue, they answer yuas though they didn't hear me and go onto to something completely irrelevant. And it loops. They will spend hours on the phone looping through the same responses and none help because they are not grasping the true problem. It's like those recorded responses to prank sales callers to waste their time.
I feel like I am being stonewalled.
What are we supposed to do? Quit?
Hola,
Escalate the Issue: Ask to speak with a supervisor or manager. They might have more experience and authority to handle complex issues. Official Login Link
Use Alternative Support Channels: Sometimes, online chat or email support can be more effective than phone support. You might also find help through social media channels like Twitter or Facebook.
Document Everything: Keep a record of your interactions, including dates, times, and the names of the support agents you spoke with. This can be useful if you need to escalate the issue further.
Seek Local Support: If possible, visit a local service center or store. Face-to-face interactions can sometimes resolve issues more effectively.
Feedback: Provide feedback to the company about your experience. Constructive feedback can sometimes lead to improvements in their support processes.Best Regards
esther598
