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PinelawnFC
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Joined 3 years ago
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Re: Death Disconnect Policy
@Tmobile and Macarb02 (even though it was a posted question7 months ago, my condolences to all who replied to this post) The Tmobile website:https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member HOWEVER, after speaking with a representative this is NOT the case. It seems that it would be easy to cancel a deceased loved one's account based on what it says on the website. After speaking with a representative: Apparently they need 3 business day for Zeus only knows what. To keep racking up money on the plan? The person is gone, he/she isn't going to be using their phone. After 3 days….Someone from Tmobile is supposed to call you on your or anumber that you have to provide.Why???? What if you miss the call? Credit card companies cancel an account at the time you call. Why then in this day of technological advancement, does it take 3 days for you to wait for a call? What kind of policy is this? Why doesn't Tmobile mention anything about waiting for 3 days for a call? It's already hard enough to make a call and say so and so is gone. This is where the customer, especially a deceased one (because Tmobile, you probably don't care) DOES NOT come first. Epic fail.4Visto0likes0Comentarios