Forum Discussion
Death Disconnect Policy
How is it that you do bundle pricing and encourage people to be on the same account but you don't honor death disconnect for a line on the account but only if the account is in that users name? It la...
@Tmobile and Macarb02 (even though it was a posted question 7 months ago, my condolences to all who replied to this post)
The Tmobile website: https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member
HOWEVER, after speaking with a representative this is NOT the case. It seems that it would be easy to cancel a deceased loved one's account based on what it says on the website. After speaking with a representative: Apparently they need 3 business day for Zeus only knows what. To keep racking up money on the plan? The person is gone, he/she isn't going to be using their phone.
After 3 days….Someone from Tmobile is supposed to call you on your or a number that you have to provide. Why???? What if you miss the call?
Credit card companies cancel an account at the time you call. Why then in this day of technological advancement, does it take 3 days for you to wait for a call? What kind of policy is this? Why doesn't Tmobile mention anything about waiting for 3 days for a call? It's already hard enough to make a call and say so and so is gone.
This is where the customer, especially a deceased one (because Tmobile, you probably don’t care) DOES NOT come first.
Epic fail.
