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Preggers
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Joined 4 months ago
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T mobile blames customers
I am 9 months pregnant. Less than two weeks from delivering. My husband and I needed to use this paycheck to get the last few baby items we needed before the baby arrives so even though we do not usually we decided to split our payment as T-Mobile allows. I wanted to pay half and the other half in two weeks. But T-Mobile only allowed for first payment in two weeks and the second in a month. Silly I thought, so I made the first payment (unknowingly doing so in an amount that was 1 cent off) through the app and intending to call T-Mobile later to cancel one of the auto pays. As I have done in the past. The customer service rep I got when I did call today, two weeks later was not only not helpful and rude but just kept telling me over and over again how this was my fault and she can't do anything. I made a fuss and she kept putting me on hold but resolved that if I made the minimum payment of $1.50 that would take care of the first payment and they could cancel the auto pay. This I was fine with and was so frustrated and crying I just wanted off the phone at this point. With the issue resolved we got off the phone and I took a much needed nap. The customer service rep continues calling and texting while I'm sleeping and I finally answer for her to tell me oh hey that didn't work and it will be charging you tomorrow, with zero recommendations and basically just telling me I'm screwed. T-Mobile is a freaking joke and I'll do nothing but tell everyone how awful your company is and I will be taking my business elsewhere as soon as possible. Great customer service not trying to solve anything and doing nothing but blaming the customer!