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Price_Locked_4_
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Re: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
I was told that the T-Mobile Executive Response Team has no authority to deal with this Price Lock Lie Scam. The Company is simply breaking their guarantee and imo, T-Mobile is stealing money from their Customers.15Visto0likes0ComentariosRe: Price Lock
In my opinion: T-Mobile is stealing money from the best, most loyal, older customers. I am not sure if it is criminal, fraud, deception, bait and switch, etc. I will file a complaint with the FCC. The ERT's talking point of "I also got affected by the overcharges" is immaterial. Since Paul, a top Boss on the ERT can't do anything about the ripoff and has no authority, why even have an ERT??? This was a calculated business decision to breach the Price Lock Guarantee and cheat the T-Mobile Customers. We were not on the "Un-Contract," we were on the Magenta 55 $70 Total Forever Contract! The idea that the only way to get recompense for the many disgruntled customers is to leave T-Mobile is a joke. The concept that this payoff for T-Mobile to break the contract and raise prices is absurd because every bit of marketing was that there was to be no price increases. ERT's Paul said he would send me the "fine print" yesterday. I eventually found it in SPAM!Did ALL T-Mobile Customers get this "fine print"? The correct action for Mr. Sievert, the Board, and T-Mobile would be to apologize, revert back and honor our price locks. Heck, they may even be able to gain market share with the publicity.1Ver0likes0ComentariosRe: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In my opinion: T-Mobile is stealing money from the best, most loyal, older customers. I am not sure if it is criminal, fraud, deception, bait and switch, etc. I will file a complaint with the FCC. The ERT's talking point of "I also got affected by the overcharges" is immaterial. Since Paul, a top Boss on the ERT can't do anything about the ripoff and has no authority, why even have an ERT??? This was a calculated business decision to breach the Price Lock Guarantee and cheat the T-Mobile Customers. We were not on the "Un-Contract," we were on the Magenta 55 $70 Total Forever Contract! The idea that the only way to get recompense for the many disgruntled customers is to leave T-Mobile is a joke. The concept that this payoff for T-Mobile to break the contract and raise prices is absurd because every bit of marketing was that there was to be no price increases. ERT's Paul said he would send me the "fine print" yesterday. I eventually found it in SPAM!Did ALL T-Mobile Customers get this "fine print"? The correct action for Mr. Sievert, the Board, and T-Mobile would be to apologize, revert back and honor our price locks. Heck, they may even be able to gain market share with the publicity.4Visto1like0Comentarios