User Profile
rajap
Roaming Rookie
Joined 4 years ago
User Widgets
Contribuciones
Re: Trade in device delivered by USPS but not received by T-Mobile
Hey ip 15pro, sorry to hear that. In my case Assurant claimed that they never received my device. So I called the USPS customer care and gave them the shipping tracking number and they helped me with a confirmation of delivery to the address. So I forwarded the same details to T-mobile and T-Force. Hope this helps.14Visto0likes0ComentariosRe: Trade in device delivered by USPS but not received by T-Mobile
SOLVED - Reached out to T-Force on twitter and they helped me resolve this issue. These guys are amazing, with great problem solving skills. MY LEARNINGS: Always trade in a device at T-mobile store if possible, else use your own shipping level and have all the proof well documented with you for the device.15Visto2likes0ComentariosRe: Trade in device delivered by USPS but not received by T-Mobile
Thank you for the above informationsyaoran.Really helpful. I followed all the instructions and I agree with you on the Assurant company. There seems to be some scam going on. I will reach out to T-Force and wait for their response. So far I have filed a complaint with BBB.14Visto1like0ComentariosTrade in device delivered by USPS but not received by T-Mobile
I made a switch to T-Mobile and ported my number as a part of the promotional plan in which T-Mobile gives $830 in bill credits on trading in an eligible device. ORDER NUMBER: 510105087150 ORDER DATE: 05/04/2021 TRADE IN DEVICE - Apple iPhone XS 64GB Grey - T-Mobile TRADE IN DEVICE SERIAL NUMBER - 356171095437470 USPS TRACKING NUMBER - 9202090284184807698551 Trade-in device was mailed by me using the shipping label(which did not have insurance on it) sent by T-mobile . The device was delivered successfully to the shipping address at 7:34 pm on May 18, 2021. After more than 2 months T-mobile is saying that they never received the device. I checked back with USPS and they opened a service request - 28968110 and confirmed that the package was successfully delivered. T-mobile has now taken off my promotion and making me to pay in full, for the new device. T-mobile is making me accountable for this loss and says theycan't do anything.Solved2.7KViews1like5Comentarios