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RB897106
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Re: AudoPay Discontinued with Credit Cards
Well, this week, I officially ended my relationship with T-Mobile after extensive efforts to resolve the AutoPay discount issue with my credit card. As I've said before, I was "forced" to provide my credit card number in the beginning to qualify for this program. Now that I'm a client, T-Mobile changed the ground rules for my phone service. I talked with the local store, called the customer relations department, and finally wrote them with an exhaustive rationale for my position. ALL TO NO AVAIL. In fact, the corporate response was cold, callous, dismissive, and "cut and paste" from the communications previously received regarding this change. Well, I "cut that cord" this week and changed carriers. WOW! I saved so much money, it's almost unbelievable. GOOD BYE TO T-MOBILE. I WILL NOT BE RETURNING.3Visto0likes0ComentariosRe: AudoPay Discontinued with Credit Cards
Derekde, I agree with your comments wholeheartedly. I've had 2 similar unethical issues arise since I started with T-Mobile under 2 years ago. It took an inordinate amount of effort and documentation on my part to prove my point. I even wrote their Customer Service department and finally got a phone call. All in all, that event took almost 3 months to resolve. I'm not giving anyone my debit card and/or bank account information, especially due to identity fraud. I'm now maintaining 3 separate identity theft services to protect myself. Why would I give T-Mobile what they're wanting when they haven't even explained and provided me with documentation about my identity theft. I'm looking for other mobile carriers at this very moment. I think I'm done with a company that, in my opinion, operates in a marginally unethical manner. Sad!!!!3Visto0likes0ComentariosAudoPay Discontinued with Credit Cards
This decision by T-Mobile to discontinue the AutoPay discount with the credit card payment is ludicrous. I've had my identity compromised on two occasions and now T-Mobile wants me to give them either my debit card number or my bank account number. Does that sound reasonable when there's no protection from security or identity breaches involving these types of payments. IT'S INTERNESTING TO NOTE THAT T-MOBILE HAD AN INSIDE "HACK" IN NOVEMBER 2022. I've called T-Mobile customer service and been given the company answer. I expressed my displeasure with this decision - all to no avail. Since then, I've written to T-Mobile with a detailed explanation of why this decision was onerous on its customers, especially senior citizens who are most vulnerable. That's been almost 3 weeks and I've yet to hear from them other than to get text messages and emails informing me I've lost the AutoPay discount for each phone by paying with my credit card. So, I've decided to cancel the AutoPay feature on my plan as well as the "paperless" billing. T-Mobile can sent me a paper bill and I'll send them a money order. From what I see and understand, it appears I, a T-Mobile customer, will have to seek mobile phone service elsewhere as there are several other mobile services in the marketplace. ALL THIS IS SO VERY DISAPPOINTING. UPON ACCEPTING T-MOBILE AS A PROVIDER, I REVIEWED SEVERAL OTHERS AT THE TIME AND WAS SOLD ON TWO SPECIFIC ISSUES: 1) SENIOR PLAN 55+; AND, 2) THE DISCOUNT FOR AUTOPAY WITH MY CREDIT CARD [which the local store insisted upon].143Visto0likes6Comentarios