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Rlove21
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Joined 3 years ago
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Re: Sprint/T-Mobile blacklisted my verizon phone
Nope. Ive considered all of that. The phone was brand new. Cellfix sells used and new devices. T-Mobile is listed in the data base as being the one that blacklisted it. last night, they admitted to doing it, and said that their system thought it was a fraudulent phone transfer etc. They told me it would take 3-5 business days for them to remove the blacklist status. i used to work for them and was absolutely in love with this company until this happened. Im scared to even buy another phone and use it with them because they may just blacklist it. A $1200 device! i will definitely be suing if they dont fix this. Ive already made a report with the BBB. it doesnt really matter to me if everything doesnt add up to you. The company admitted to it, told me its because they thought someone was using my sim,l (eye roll), and then the y locked a device that has not been reported as stolen, and that does not belong to them in any way, so no debt reason for blacklisting. Op isnt alone.Re: Sprint/T-Mobile blacklisted my verizon phone
I purchased services with T-Mobile. I brought my own paid off device (iphone 12 pro max) to use on the service, along with a series 7 apple watch i started leasing from T-Mobile. I decided to upgrade to an iphone 13 pro max, 2weeks after i started service with T-Mobile, so sold my 12 pro max to cellfix (a cellphone store) and bought a 13 pro max from them. Iput my T-Mobile sim card in my new iphone 13 pro max. I then reset my watch and set it up with my new phone. I received an email stating that a change was made to my watch sim and that if i didnt do it, then i shouldcontact T- Mobile, but ignore it if I did. I had just switched my watch to a new phone, so i ignored it as instructed to. A day later, T- Mobile had blacklisted my brand new iphone 13 pro max (which does not belong to them and was not reported stolen) simply because they said their fraud system was triggered by me setting up my new phone and watch, with my sim card and same apple id. I spoke to a rep that promised to fix it and call me back, but they did not do so. I spoke to a second rep. They stated that I would not be able to get my phone back. A $1200 dollar device. I spoke to a supervisor who demanded i provide proofof purchase, even though the device does not belong to T-Mobile, and was not reported as lost or stolen by anyone because i am the first and only owner. I spoke to another rep after the supervisor hung up on me. That rep credited my bill $25 because i am out of a phone for a while now. He told me that the back office team would be removing the blacklist status but it could take 3 to 5 business days even though I need my phone for work. I am so disappointed in this company. What they dis is theft. They took my ability to use a $1200 device that is rightfully mine. If i had done that to someone, i would be in jail.
