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Robertg07
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Joined 3 years ago
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Re: Promises, promises
Yes, I bought the phone at a reseller. In any event, in all three conversations with T-Mobile CSRs they were aware of that fact, they knew of my longevity with T-Mobile, and - - in fact - - one told me I would hear from Apple. I thought that was curious.7Visto0likes0ComentariosPromises, promises
I have now had two lengthy, detailed in-app chats with customer support in an effort to complete unlocking my wife's iPhone. In each conversation, I was assured I would get email instructions within 24 hours for executing the unlock. What's the deal? Do the customer support reps just tell you anything to get rid of you?113Visto0likes4ComentariosRe: How can I contact customer service other than by phone
I have had one telephone conversation and then two in-app chat sessions with customer support in an attempt to get an iPhone unlocked. In the two chats, I was told each time I would get an email the following day with instructions on unlocking the device. I never heard back after getting those promises. Any suggestion short of just dropping T-Mobile?14Visto2likes0Comentarios