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Rogueplayer
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Joined 2 years ago
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Re: Unable to use T-Mobile Home Internet with work VPN, any suggestions?
mrmuffy wrote: 2024-02-28: After working with my work IT folks for a month, finding out about this known issue with T-mobile/Global Protect and reading this thread, I called T-Mobile to report the problem and potentially threaten to leave the service. Service rep Keisha found some information and said it had been fixed two days ago. She had me unplug the combination modem/router from the wall, wait a couple of minutes while she did something, then plug it back in. Once it was up, she had me try the VPN again, and IT WORKED. So I recommend calling T-Mobile and telling them what you read here. Thank you for posting on here today. I just got off the phone with a repair rep and he supposedly did the same for me. We are connected, but I'll reserve judgment for the next few days. I've got a Verizon gateway on the way and after all this, if it's working correctly, I won't have to take it out of the box. Thanks again.8Visto1like0ComentariosRe: TMOBILE? VPN? Work from home issues
noVPNnoTM wrote: Rogueplayer wrote: T has resolved the problem, finally. Sagemcom works now. Please share any details you have. What firmware version was it fixed in? The Sagemcom page does not show a new firmware update: https://www.t-mobile.com/support/home-internet/sagemcom-gateway That page shows the old 1.2.AC firmware that caused the problems. You can get the firmware version from "More" → "Gateway information" They didn't send a firmware patch. From what I understand, it was internal. Me and the person who initially found out it was fixed had called in, spoke to a repair agent, they had us turn off our gateways, they reset or refreshed the connection, and we were up and running when we restarted the gateway. I wish I would have asked if the gateway could have been restarted without calling in. Either way, the hold time wasn't long and the whole call took about 6-7 minutes.4Visto1like0Comentarios