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rowdymutt
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Joined 4 years ago
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"Eligibility" Problems with Keep and Switch promotion
I am having the following issue and I was wondering if anyone else has encountered the same problem: I switched from AT&T after checking that my current phone was eligible for the Keep and Switch promotion, paid off my phone (Samsung Galaxy Note10+ 4G), ported my number, kept all my receipts from when I paid off my phone, and I still get the message that "You do not have an eligible device to bring to T-Mobile, but you may still be eligible to purchase..." blah, blah, blah when I go to switch2t-mobile.com. Thing is, I DO have an eligible phone according to the website, even put in my IMEI number to make sure it was eligible for the promotion. I can't even get to the point where I submit my documentation, receipts, screenshots, etc., it just punts me back to the error message page. I hope some of you have found a resolution to this problem, and that no one else is having it. I've spent way too many hours dealing with this.1.1KViews2likes6Comentarios