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RVANerd
Network Novice
Joined 3 years ago
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Re: 2 Internet losses in less than 24 hours
As expected got my UrgentYour bill is past dueemail after I send my device back and get an acceptance email and also an email that my payment method was turned off. Shoddy back office or poor training more than likely. Any case called to samo CS line, and got standard "we are so sorry blah" Tmo. Please get your shop in perfect shape before you deploy a service in the US. My whole experience was shoddy and still remains shoddy2Visto0likes0ComentariosRe: 2 Internet losses in less than 24 hours
If TM is looking at comments here, some honest feedback Train, train, train. Its like garlic you cannot get too much of it SMA connectors on the ARC devices would help the more technical to bolt on antennas. Honestly 5G is signal, signal and signal. Try to keep us call centers. Being asked if I would have a friend, family or business acquaintance that would like TM Home Internet when I call in to cancel, :) , is so alien to the culture we have in the US. In the US we would never off anything to a pal if it was bad. Overseas, probably. I know TM has a foreign layer and there is nothing wrong in overseas support to keep costs down. But let's not make the same mistake VolksWagen made on the Diesel. I think we all are a tad bit smarter.2Visto0likes0ComentariosRe: 2 Internet losses in less than 24 hours
Well totally different experience. So glad things are good for you. What region of the US are you, specifics not needed. Its possible TM has divided and concurred some like your neck of the woods while kept ours to be handled by cheaper overseas labor. It's all okay. Impatient consumers like me will just wait. Best to drop like flies so that TN cam wake up. Limping with bad service does not help either TM or the consumers.2Visto0likes0ComentariosRe: 2 Internet losses in less than 24 hours
Well, could not take it anymore so cancelled today before my trial. CSR begged to extend trial bya week, but honestly with the threes CSRs I had to tackle to get my FW version upgraded I could not trust anyone this close to the trial end. People on support are so badly trained that I was afraid the promise would be just verbal. Any case awesome service for rural US. Just not reliable enough for video calls for work in Urban US. I did get 365MB !!!! Yay, but also have that sometimes and YouTube TV and Netflix buffered a lot, something I don't see with the cable internet. Maybe if support like you said comes up to cell phone levels I will revisit this. Its cool that we have a competitor. Goodbye ya'll3Visto0likes0ComentariosRe: 2 Internet losses in less than 24 hours
Good and bad news. Good first. FW did get upgraded to 1.00.16 overnight. So the T-Mobile fairies are active. LOL. Device seems to be working well. No freezes so far. Fingers crossed. Bad news. Phone Support sucks to high heaven. Wait …. frustrating. And no consistency. Interacted with a different tech on different calls and got blown off like 1.00.12 is the latest for the ARC modem, to updates may take 7 to 10 days. To I have upgraded you modem just power cycle it. Any case, if service is like what it is and I do not have to interact with support I will keep it !!!3Visto0likes0Comentarios2 Internet losses in less than 24 hours
ARC KVD21 Firmware version 1.00.12 UI version v1.7.0 Got Arc KVD21 yesterday afternoon, got it up and running. Consistent 3 bars and decent speeds. Works well for works and no complaints except…. rose up this morning with no internet access, had to restart router via mobile app and then again around3:19 PM this afternoon, internet dropped and had to restart. Anyone else having this issue. I recall not being able to update the FW via the setup. I don't however see a way to for us to update or request an update. Looks like to have to visit the Wizard of Toz and ask them. Any casehow can I make sure my FW is up to date?375Visto0likes12Comentarios