Forum Discussion
2 Internet losses in less than 24 hours
ARC KVD21 Firmware version 1.00.12 UI version v1.7.0 Got Arc KVD21 yesterday afternoon, got it up and running. Consistent 3 bars and decent speeds. Works well for works and no complaints exce...
Good and bad news. Good first. FW did get upgraded to 1.00.16 overnight. So the T-Mobile fairies are active. LOL. Device seems to be working well. No freezes so far. Fingers crossed. Bad news. Phone Support sucks to high heaven. Wait …. frustrating. And no consistency. Interacted with a different tech on different calls and got blown off like 1.00.12 is the latest for the ARC modem, to updates may take 7 to 10 days. To I have upgraded you modem just power cycle it.
Any case, if service is like what it is and I do not have to interact with support I will keep it !!!
