Forum Discussion
Loss of internet even though gateway showed excellent 5G connection
I have been running without issue until sudden lost of internet @ 2:50am ET. I checked T-Mobile Home Internet Gateway, the device had 5 bars with 5G service however no internet. I tried connecting my phone Samsung s22 to T-Mobile gateway which it connected however no internet. Next I unplugged power for 30 seconds then plugged power back in, once restarted internet restored. Does T-Mobile Gateway require rebooting/restarting on some scheduled frequency? What's the typical runtime/device uptime? How can a remote power cycle be done if I am not physically present to power cycle the device?
In some cases that message can be seen when the DNS is not resolving the host names on the internet. Next time you see the behavior go to your laptop/client and change the DNS from 192.168.12.1 to or add 8.8.8.8 or 8.8.4.4 (GOOGLE) or (Quad9) 9.9.9.9 and then try going to a site. If the T-Mobile DNS is not working and you go to one of the public DNS servers via their IP address it should provide a workaround. You can always change it back.
If you see the behavior use the mobile application and look to see the status of the primary and secondary cellular signals. If the WIFI is up but the cellular connections are down that would explain the behavior. Probably an issue upstream with the tower or associated equipment.
The T-Mobile home internet application can ONLY manage the gateway from the local WIFI segment. You cannot reach the gateway with the mobile application from the outside networks.
I am having the exact same issue. Connected, running fine, but no internet. Cannot figure out the issue at all.
I have the Arcadyan gateway and have this issue as well. Doesn't happen during the day - only in the middle of the night when there is no activity. I've called this in multiple times over the last several weeks and told them it appears that the gateway goes into a sleep mode and never wakes back up. Only way to resolve is to unplug/plug back in. I had asked them to allow us to have a reboot option within the app that we can set up at a specific time of the day.
Last week I was told they are aware and the engineers are working on this.This is getting frustrating
In some cases that message can be seen when the DNS is not resolving the host names on the internet. Next time you see the behavior go to your laptop/client and change the DNS from 192.168.12.1 to or add 8.8.8.8 or 8.8.4.4 (GOOGLE) or (Quad9) 9.9.9.9 and then try going to a site. If the T-Mobile DNS is not working and you go to one of the public DNS servers via their IP address it should provide a workaround. You can always change it back.
If you see the behavior use the mobile application and look to see the status of the primary and secondary cellular signals. If the WIFI is up but the cellular connections are down that would explain the behavior. Probably an issue upstream with the tower or associated equipment.
The T-Mobile home internet application can ONLY manage the gateway from the local WIFI segment. You cannot reach the gateway with the mobile application from the outside networks.
I am having the same issue. During the overnight hours, the internet connectivity stops, even though the gateway reports excellent signal strength. Power-Cycling the gateway restores internet connectivity. I wish that the internet connection would remain constant. But an acceptable work-around would be if there was a way to remotely reboot the gateway via SMS
