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Rzad
Network Novice
Joined 3 years ago
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Anyone else experience this dichotomy between local and online experts?
I added a hotspot line to my Magenta55+ thinking it would have unlimited data. I did this buy using an online Expert. When I discovered my mistake I called another online Expert to cancel this hotspot line and to return the T10. I was told it was cancelled and to take my hotspot to my closest local store to return (582 Prairie Center Dr, Eden Prairie, MN, 55344). Mobile Expert D'Maliksaid he could not see any instructions and I would have to contact an online Expert since Istarted with online. He refused my request to talk with the online experts to help sort out the problem. (Note, I was the only customer in the store at the time.) So there is a customer service ownership disconnect between corporate services and local services. There does not appear to beone T'mobile Team helping the customer. Hmm105Visto0likes3Comentarios