Forum Discussion
Anyone else experience this dichotomy between local and online experts?
I added a hotspot line to my Magenta55+ thinking it would have unlimited data. I did this buy using an online Expert. When I discovered my mistake I called another online Expert to cancel this hotspot line and to return the T10.
I was told it was cancelled and to take my hotspot to my closest local store to return (582 Prairie Center Dr, Eden Prairie, MN, 55344). Mobile Expert D'Malik said he could not see any instructions and I would have to contact an online Expert since I started with online.
He refused my request to talk with the online experts to help sort out the problem. (Note, I was the only customer in the store at the time.)
So there is a customer service ownership disconnect between corporate services and local services. There does not appear to be one T'mobile Team helping the customer. Hmm
This is not uncommon since most retail stores are independently operated TMobile resellers who have limited access to account data that corp support has. You can try to message on TMobile corp twitter help to get to resolution since corp has the final say on your account.
Cali Cat you have explained why TMobile does not accept responsibilty for salespeople at the TMobile store
Seems a really disgusting method of business. Quite the contrary, with ATT the store retail associate spoke with corporate customer service for me, thus helping me immensely. So very distraught about my new TMobile account that I fear TMobile will raise my bill. I have been told by corporate TMobile that even though the deal the sales person sold me is not honored by TMobile I find myself locked in for two years. My fear is that TMobile will find another way to charge me even more for what I do not even want from TMobile
T mobile customer service ownership disconnect between corporate services and local service
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Comments attempting to change the central subject of this thread do a disservice
