Forum Discussion
Anyone else experience this dichotomy between local and online experts?
I added a hotspot line to my Magenta55+ thinking it would have unlimited data. I did this buy using an online Expert. When I discovered my mistake I called another online Expert to cancel this hots...
This is not uncommon since most retail stores are independently operated TMobile resellers who have limited access to account data that corp support has. You can try to message on TMobile corp twitter help to get to resolution since corp has the final say on your account.
