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sfgower
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Joined 3 years ago
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Re: over charging - not what I was promises online and I have a copy of the "chat"
I have learned, albeit slowly, that one can never take a T-Mobile customer care agent at their word. Please do not misunderstand me. Sometimes they do *exactly* what they say they will do. Other times, they don't. Then there are those fuzzy gray areas in-between that can be a whole of fun too. I was told I was eligible for a targeted promo. A few days later I called customer care to get that promo, and I explicitly stated the promo code and what its benefit was. The customer care agent craftily gave me another far less beneficial promo without ever telling me I was not getting the promo I called for. Dumb me. I didn't realize what had happened. By the time I did a day later, it took me weeks to undo the transaction that, if it had gone through, would have cost me $1,400 minimum. Yikes! Morale of the story: any financially significant T-Mobile transaction - especially one done over the phone with customer care - requires extreme vigilance. Some agent can be reading out terms and conditions in a fast monotone voice and it is easy to not follow what is happening. A lot of people start head nodding when they really are not getting it all. Legally, T-Mobile can rightfully say that the terms and conditions were read out to you and you agreed. Yes. All the read out terms and conditions and the customer's agreement are recorded.Slam dunk case in favor of T-Mobile. But there is another way to look at this. The reality is that a lot of people really need a text copy - digital or hardcopy - that they can carefully read, perhaps two or three times, before agreeing to anything. In the future, I would try to have terms and conditions sentto me by text or email *before* agreeing to anything over the phone if enough money is involved. I also would ask them to call me back in in a few hours so I can really read the terms and conditions. For example, if you are looking for a promo, be sure that the terms and conditions reflect what you thought you would be getting. This is not what I did, but some of you may learn from my mistake.25Visto0likes0ComentariosRe: Block scam calls from leaving voicemail?
A year or so ago, I had basic scam shield from T-Mobile. It only partially worked. The scam shield did block scammers from ringing my phone, but T-Mobile continued to forward these calls to my voicemail which quickly filled up. I had to spend 15 minutes a day deleting robocall voicemails one by one. My phone was rapidly becoming a nuisance. Eventually, I had to pay for Scam Shield Premium to stop this forwarding. Yes, if you paid for the Premium Scam Shield, then T-Mobilewould no longer forward blocked calls to your voicemail. I am not kidding. This actually happened around the winter of 2022. The flood of junk to my voicemail only stopped when I upgraded to Scam Shield Premium. I do not know if T-Mobile has this nasty behevior but I will find out soon. I have stopped my payments for the "premium" service, and I will find out if my voice mail gets flooded daily with robo junk. Hopefully T-Mobile has stopped this unwanted forwarding of robo calls. At the very least, I would an optional setting so I can instruct T-Mobile to stop this robo call forwarding to voicemail. Hope T-Mobile has changed this behvior. It is like having locks on your front door, but T-Mobile leaves a a friendly sign forany scammer: FRONT DOOR IS LOCKED. BACK DOOR IS OPEN> PLEASE COME IN THE BACKDOOR. And the scammers come in the backdoor. That is ,they come into voicemail.45Visto1like0ComentariosSerious software bug in activation process for Home Internet model TM0-G4AR
I am a retired software engineer, and as best I understand it, the setup process for T-Mobile's Home Internet has a serious bug. Here is *where* I think the error occurs during the setup process. You have scanned the QR code and the device is recognized. You probably already have an internet signal. But if for some reason the setup software cannot connect your mobile phone (on which the T-Mobile Home Internet app is running), it then asks you do this connection to the SSIDmanually. If there is some glitch in manually connecting your phone to the Home Internet device at that point, the setup will NEVER complete properly. Why? The next step in the setup process is to change the administrator password, and because of this glitch, the admin password is never changed. So you may think you have a completely setup internet. Why? Because you may have a good internet signal so everything looks hunky dory. Run Ookla speed tests and they come back with great numbers! But at some point, when you try to connect as an administrator, the Home Internet software thinks because you have not changed the admin password that you MUST do a from scratch setup. This is what happened to me. I went to connect as admin and could not. Instead, I was told that I must perform a setup. My router firmware was all up to date when this happened. A guy at T-mobile told me that if this happened again, I would have to get a new device. It happened. Again and again again. Well, I got a new device, ejected the sim card out of the old device and after a totally useless experience with T-mobile online resources and their "experts", figured it out myself, and installed my sim card in the new router. I did the setup on the new device. Same problem all over. I "set it up" but never saw a step to change the admin password. When I tried to connect to the device, the T-mobile softwaredemanded I do a new setup from scratch, throwing everything away. On my n-thattempt, after I manually connected my mobile phone to the router, the T-Mobile Home Internet software returned me to the *next* step: changing the password of the admin. This is the step that I never got to before. As soon as I changed the admin password, I had finished all the steps and everything seemed fine. To test this, I tried to log in as the admin, and bingo, it finally all worked. Now I could connect as admin because the setup process had completed. I do not believe for a minute that there was a hardware problem with my first device or my second. Instead, it was a software problem. You can callit a firmware problem if you prefer. I think the designers of the setup software NEVER considered what should happen if a critical step, like a mobile phone not connecting to the router, failed. Instead, because they never considered failure, once you hit a failure like that, you are pretty much screwed. Because the admin password did not get changed, the setup is incomplete, and must be redone from scratch. Yikes! I still do not know what I did differently on my n-th attempt to connect my phone via settings to my new T-Mobile Home Internet SSID. But I think some difference in my user behavior allowed control to return to the next step in the setup process…. finally! This has been a huge waste of my time all because of sloppy software that was never properly tested, and was not designed to handle failures in the setup steps. So since the software is *fragile*, when it fails, the whole setup is messed up and you have to start all over again. If this keeps up, like it did with me, you start feeling like you are an infinite loop of setup failure. Oh, my mobile phone is an Android. Somehow I figure Apple users never had this setup problem. T-mobile: my advice is to hire software engineers who understand the importance of *resilience* in software, particularly during the all critical setup process for consumer devices. Yeah, you may have to pay a lot more for such engineers, but don't be stingy. So instead of an easy 5 minute setup process for my Home Internet device, I got a nightmare. Thanks T-mobile!147Visto2likes0ComentariosRe: Bait and Switch Fees
I made a mid cycle change. prior to making the change, T-Mobile agent told me change would cost $20 per month extra.. Few weeks later new bill arrived Next bill was $101 more!!! Called T-Mobile twice. Both agents said (in poor English) that the bill was correct, but neither of them could explain the $81 difference. They would just endlessly repeat that it was a "mid cycle change" like that was an explanation. Finally I called the cancellation department and the agent there gave me a credit of $80. He too could not explain the $81 difference, but was honest saying he did not know.. What is clear to me is that there is massive mid cycle change penalty if you shift to a more expensive plan. T mobile should really fix this. Finally, it took 2 hours on the phone with T-mobile to get this corrected, plus an unhealthy amount of stress.27Visto0likes0Comentarios