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Shar
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Joined 4 years ago
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Re: Welcome Sprint Community!
Hi asadulsx, Interestingly I have had the reverse problems. I was with Tmobile for over 10 years but switched to Sprint one month before the merger for a better rate, knowing that the merger would happen. For just over a year I've had horrible Sprint customer service. All the Sprint reps seem to be using a script both in chat and via 611. Going into a Tmobile store, the manager swapped out my Sprint sim card for a Tmobile sim card. That helped my service issues. In my experience Tmobile is better at troubleshooting AND LISTENING. The few times I've been able to actually be transferred to a Tmobile rep, my problem is resolved. Hopefully by setting up a Tmobile community forum account, my customer service experiences will be more positive again!7Visto1like0Comentarios