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ShivasIrons
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Joined 3 years ago
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Re: Unable to connect Chamberlain garage door opener via 5g internet
It has been a while since I last posted on this conversation. Something really strange is going on either with Tmobile home internet or chamberlain or both parties. MyQ mysterioulsy started working back in early April with no action on my part. Then on April 29th, MyQ stopped working. It has been that way since. I reviewed by MyQ history and you can see breaks in garage door logging, usually for less than a week. Like other posters on this thread, I really wish TMobile would address this lack of support. What I find even more distressing is not one TMobile support team member has even commented on this issue. Argh!5Visto0likes0ComentariosRe: Unable to connect Chamberlain garage door opener via 5g internet
i spent time with T-Mobile support last Wednesday. The tech acknowledged that the Nokia router does not have port forwarding active at this time. there are efforts in work to address this 'feature' which is causing MyQ to not connect. No ETA on the 'fix'.6Visto1like0ComentariosMore device information via admin console
Other admin consoles display specifics about devices attached to the wifi like ip address, device type (if avaialble) and status. When you click on the attached device icon on the T Mobile admin page, you get nothing. the mobile version of the admin app does display ip address of attached devices but that is it. Leaves you having to use the 'Columbus' approach to find whichdevice is assigned with theip address.126Visto0likes1ComentarioRe: Unable to connect Chamberlain garage door opener via 5g internet
IMO, the change has to come from Chamberlain to have the MyQ serverlisten to open ports. They will claim they use this port for security purposes. Hardwired connections like ATT might be secure enough to have the port open, not so much with 5G internet using the cellular network. I doubtT-Mobile will open the port (8883). The more complaints Chamberlain gets, the more likely they might take action. Open a ticket with them. I pointed out to the Chamberlain support tech that this issue will only grow in frequency and just marking it as a known issue wont make it go away.30Visto7likes0ComentariosUnable to connect Chamberlain garage door opener via 5g internet
Working through multi vendor solution to enable MyQ app to successfully connect to Tmobile home internet. After long trouble shooting with Tmobile and Chamberlain, determined port 8883 is closed and the myq server connection requires an open 8883 port. Neither vendor is being responsive with a solution.16KViews18likes65Comentarios