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Slizza75
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Joined 4 years ago
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Re: Major network issues on Note 20 ultra with T-mobile network and Cellspot
I purchased a Note 20 Ultra 6 months ago making payments every month for half the price of the phone. I was getting worse servuce than I had on my previous 4 g phone. I called for months and went into the store by my home numerous times with no help. Eventually they told me to just switch it to 4 g and use it like that!! ?? I am paying almost 1300$ for a g5 phone that doesn't work with 5g. Not only that but the store by my house barely gets any reception!?! How do you open a Tmobile store in a place with no service!!?!! Anyway after paying 55$ a month for over 6 months I went to a different Tmobile store to talk to someone their. He pulled out his Note 20(Same as mine) and it was getting over 100 mpbs!! I told him to look at the history on my Okla Speed test where it showed I never got above a 13 or so. He told me something WAS wrong with my phone and ordered me a new one or refurbished, whatever they give you and it worked. So I have payed $600 off on my 1300$ phone and wasn't ever getting 5g!?!?! Why did I pay for 6 months for a phone that never worked right out of the box!!?? Needless to say it is great having a 5 g phone NOW but I think after talking to NUMEROUS people on the phone at Tmobile and in the stores and told to use 4g...I will be turning this phone back in and starting with a new company after 15 years. They expect me to pay another $599 on a phone I bought over 6 months ago and just started working this month…What has happened to you TMobile!>!> You used to be the greatest. Not anymore4Visto0likes0Comentarios