Forum Discussion
Major network issues on Note 20 ultra with T-mobile network and Cellspot
I live at the edge of T-mobile coverage on a hill. T-mobile provided me an LTE cell spot for years which worked fine with my Note 8 for the last 2.5 years. I bought my Note 20 ultra on September 6. ...
CosmicMatter wrote:
Make sure you are using the new 5G sim card included with the device. It says R15 on the chip if you want to check it.
I’m using the R15 SIM .
It looks like the problem is with the Note 20 Ultra. A software update came in that broke it in October. A second software update just hit my phone this week, but it didn't fix it.
T-mobile told me to try with another phone. I ordered an LG V60 thinq dual screen, which I received today. It has no problem with the Cellspot.
At this point, it looks like only the original firmware for the Note 20 Ultra worked with the Cellspot, and nothing else afterwards does.
I don't have a reliable network at home without Cellspot. I will ask T-mobile to buy back our Note 20 Ultra as they no longer work on the cell network we have at home.
I purchased a Note 20 Ultra 6 months ago making payments every month for half the price of the phone. I was getting worse servuce than I had on my previous 4 g phone. I called for months and went into the store by my home numerous times with no help. Eventually they told me to just switch it to 4 g and use it like that!! ?? I am paying almost 1300$ for a g5 phone that doesn't work with 5g. Not only that but the store by my house barely gets any reception!?! How do you open a Tmobile store in a place with no service!!?!! Anyway after paying 55$ a month for over 6 months I went to a different Tmobile store to talk to someone their. He pulled out his Note 20(Same as mine) and it was getting over 100 mpbs!! I told him to look at the history on my Okla Speed test where it showed I never got above a 13 or so. He told me something WAS wrong with my phone and ordered me a new one or refurbished, whatever they give you and it worked. So I have payed $600 off on my 1300$ phone and wasn't ever getting 5g!?!?! Why did I pay for 6 months for a phone that never worked right out of the box!!?? Needless to say it is great having a 5 g phone NOW but I think after talking to NUMEROUS people on the phone at Tmobile and in the stores and told to use 4g...I will be turning this phone back in and starting with a new company after 15 years. They expect me to pay another $599 on a phone I bought over 6 months ago and just started working this month… What has happened to you TMobile!>!> You used to be the greatest. Not anymore
