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Ss1984
Network Novice
Joined 5 months ago
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never coming back to tmobile- Cancellation charges for minor paint spots on booster
I am reaching out to this community with the hope that you can help me regarding the incorrect charges t-mobile has applied on my account (detailed below). I was a loyal customer with t-mobile for more than 5 years and never defaulted on payments. In April 2024, I have decided to move out from t-mobile and have diligently returned the signal booster without any physical damage. Then t-mobile has charged me ~ $300 for the damaged device. When I see the pictures, there are minor paint spots that can be cleaned with damp cloth. Still I am being charged $300. I believe this is too harsh for a loyal customer like me. I tried to convince the customer service agent multiple times but I am told clearly that this cannot be waived. Also threatened me about collection services. Any suggestions? Did anyone faced the same issue?
