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startedwithasmi
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Joined 8 years ago
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Re: iPhone 14 Pro Pre-Order Chaos
Yup, got someone right away and their systems seems down and she couldn't process the upgrade. Directed me to do it myself, and they system says I have to call and stuck in a complete loop…. I get callback which are useless since they can't do anything either it seems. I have to add after talking to multiple agents, they are even giving me the wrong information and I am having to argue/correct them about my jobbalances due and laughingly they keep asking I hope I am enjoying my experience as a T-Mobile customers. I get they don't have a script but pretty tone-deaf responses especially for those West Coasters who got up early to make sure we could get the phones quickly.9Visto7likes0ComentariosRe: Official Apple iPhone 16 Preorder thread
So I was just told my issues is THIS year JUMP is excluding upgrades to the 16 Pro and 16 MAX, which she said was intentional and has been limited. Also told the T&C's say T-Mobile can limit the devices and it is within their right to do so……I cannot believe yet again T-Mobile is changing the end user experience and expectations and zero advance notice. Not sure this is the company to stay with anymore after many years with them.9Visto2likes0ComentariosRe: Official Apple iPhone 16 Preorder thread
I cannot get a JUMP order processed (bill is $0 balance) and they don't show the 16 Pro as a device I can JUMP to and they have no idea why. Has to be escalated and won't hear back until next week so getting up at 4:45am was for nothing due to issues for the THIRD year in a row10Visto2likes0Comentarios