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sunset5
Network Novice
Joined 3 months ago
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incompetente
I finally received t-mobile sim card, I inserted it into my phone, I called team mobile 877-207-8048 to activate sim card, as instructed via team mobileemail, the first agent cancelled my temporary phone number prior to sending verification code text as a result i was NOT able to activate sim card because my identity could not be validated, I was transferring my att phone # to team mobile. First agent yuki never called me back after having me restart the phone and cancelling temporary t-mobile phone # Second agent Carol informed me that team mobile storecould only activate theSIM card. I asked to speak to a supervisor, I hung up due to the long wait time Third agent Rafael repeated Carol's instructions to visit team mobile store, I asked for a supervisor, Mayen, after a 15 minute wait, I reported the level on incompetency of agents. Mayen's customer service skills did not restore any faith in T-mobile I can only say t-mobile started off on the WRONG foot. Exasperated25Visto0likes0Comentarios