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Talksalot19
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Re: Tmobile promotion a scam
Wow, it's frightening to hear another customer, like me, have identical issues with TMobile. And I can't believe the amount of hours I have spent on the phone with them and in person going to my local store trying to resolve the issues of charging me for a second line and number from day one with them. I too did auto bill and didn't have any worries untill the drafts against my checking account grew by $25 a month. I'm incredibly busy like most people are these days , working 64-75 hrs a week 7 days a week. Finally after 7 mis I forced my self to look at my bill to see why my bill went from$55 to almost double. I only had 1 phone( I came from Metro PCS) with a phone I loved and had purchased less than 90 days prior. Only to be told the $400 phone I owned couldn't be brought over to their network because they req atleast 90 days B4 it can be used by another carrier. After 2 hours in the store trying to switch, I was apologetic and said I must have service today. Live on a very small budget and after paying $400 for the phone . I couldn't afford to buy another phone from them to be their customer, and The Saleswoman said as I was heading toward the door Wait! I have this phone for you, don't worry ITS FREE! I said No Charge- she repeated FREE. SIGNED ME UP and out the door I went. 7 mos later I see 2 phone numbers and an equipment charge for the cheapo pos phone that I was told will cost me nothing but the plan. I agreed and she lied. Straight to my face. I've called for days and finally got a fellow I was confident was adjusting my bill. He was a great communicator, however only issued a 35 credit period. I was floored. Was disconnected, and out of mere frustration I decided to call back next day. After cool down. I just can't believe I'm still making pymts on that post phone and the only reason I went with them is because THE PHONE WAS FREE! Why would I buy a new phone spend over $400 insure it as well then agree to make payments for 24 months on a phone that was worth 150 maybe that the sales rep picked out? No one with a brain would do that. I , so aside from not being logical I didn't want to add to my monthly nut. I live on a fixed income of 936 mo. It was better for the sales rep to lie to me to get the sale and since then it's been one thing after another. It would choke a horse if I told you what I've paid in bills to T-Mobile. And no matter my argument I still paid my bill or made arrangements to pay. THe mistakes on a continuum are startling. All along doing my best paying my bill while an actual dispute was filed. No help. my phone has been billed over $140 for a phone I didn't want or need. They fraudulently charged me and I didn't buy insurance on it. It's a free phone I'll replace it if I lose it or stolen(fat chance) sure enough 9 most later my boyfriend ran over it with Fork lift on jobsite. I've called and called and there's more problems also but it's overwhelming to even think about putting it on the same post so I'll continue working on getting a full credit for something that I was told cost me nothing and perhaps the mistakes that were made in other parts of my account will be corrected as well I just can't believe T-Mobile would allow it there representatives to out and out to see the customers and not do what's right by the customer it's appalling the amount of money in the last year that's went to this company against my better judgment for their mistakes because nothing is fixed as fast as it gets messed up4Visto2likes0ComentariosRe: Why does Tmobile force customers to use phone app rather than browser?
iTinkeralot wrote: There are the users that are phone centric and willing to accept a compromise with a tiny screen and the inconvenience of having to constantly scroll about and fidget on a smalldevice. It is an inferior experience which has the single goal from a corporate mindset. Lowest development cost at the lowest cost to maximize returns. It is all about the mindset of accounting. Support one single interface and force that experience upon the subscribers. A program manager is given limited funding and has to meet budget guidelines. That my friends is what it is all about. It would be great if the gateways had an open source code base and T-Mobile would innovate by allowing a community based solution be developed. I think it is fair to say,Not everyone is using the Home Internet Service with just a phone and it is highly unlikely to even be necessary. Most users have 6-24 devices of various types on the local LAN. I know I do. Management of a router/modem with just a flakey mobile application is a very inferior experience. The mobile application barely functions on my iPhone 12 Pro with all its capabilities. Maybe if the mobile application was much more functional and did not force me to repeat 6-8 times attempting to authenticate just to use it I might, might mind you, give it a little more consideration. When the mobile application just freezes and hangs and I have to reboot my phone to recover, it just is annoying. With the Nokia gateway and the browser I can get in and navigate about easily and have great visibility to the available options. BOTH avenues for access/support have their place somewhere. Forced adoption of one way makes me want to go another way. If you enjoy the mobile application great for you. Con nosotros no es así. I absolutely agree 100 percent with the problems and more importantly...thank you for suggesting a workable solution! Most people just complain, that makes me feel so aggravated when they don't even ask for a viable solution. I was always taught by all those "thems" B4 me, don't waste your time just complaining, find the solution to your problem. Or find the person who does. "Knowledge is power". I appreciate so much your post. I hope They follow your advice!3Visto0likes0Comentarios