Tmobile promotion a scam

Wow,  it's frightening to hear another customer, like me, have identical issues with TMobile. And I can't believe the amount of hours I have spent on the phone with them and in person going to my local store trying to resolve the issues of charging me for a second line and number from day one with them.  

I too did auto bill and didn't have any worries untill the drafts against my checking account grew by $25 a month.

I'm incredibly busy like most people are these days , working  64-75 hrs a week 7 days a week.

Finally after 7 mis I forced my self to look at my bill to see why my bill went from$55 to almost double. 

I only had 1 phone( I came from Metro PCS) with a phone I loved and had purchased less than 90 days prior.  Only to be told the $400 phone I owned couldn't be brought over to their network because they req atleast 90 days B4 it can be used by another carrier.  After 2 hours in the store trying to switch, I was apologetic and said I must have service today. Live on a very small budget and after paying $400 for the phone . I couldn't afford to buy another phone from them to be their customer, and The Saleswoman said as I was heading toward the door Wait! I have this phone for you, don't worry ITS FREE! I said No Charge- she repeated FREE. SIGNED ME UP and out the door I went.

7 mos later I see 2 phone numbers and an equipment charge for the cheapo pos phone that I was told will cost me nothing but the plan. I agreed and she lied. Straight to my face. I've called for days and finally got a fellow I was confident was adjusting my bill. 

He was a great communicator, however only issued a 35 credit period. I was floored. Was disconnected, and out of mere frustration I decided to call back next day. After cool down.

I just can't believe I'm still making pymts on that post phone and the only reason I went with them is because THE PHONE WAS FREE!  Why would I buy a new phone spend over $400 insure it as well then agree to make payments for 24 months on a phone that was worth 150 maybe that the sales rep picked out?

No one with a brain would do that. 

I , so aside from not being logical I didn't want to add to my monthly nut. I live on a fixed income of 936 mo.

It was better for the sales rep to lie to me to get the sale and since then it's been one thing after another. 

It would choke a horse if I told you what I've paid in bills to T-Mobile. And no matter my argument I still paid my bill or made arrangements to pay. 

THe mistakes on a continuum are startling. All along doing my best paying my bill while an actual dispute was filed.

No help.

my phone has been billed over $140 for a phone I didn't want or need.  They fraudulently charged me and I didn't buy insurance on it. It's a free phone I'll replace it if I lose it or stolen(fat chance)

sure enough 9 most later my boyfriend ran over it with Fork lift on jobsite.

I've called and called and there's more problems also but it's overwhelming to even think about putting it on the same post so I'll continue working on getting a full credit for something that I was told cost me nothing and perhaps the mistakes that were made in other parts of my account will be corrected as well I just can't believe T-Mobile would allow it there representatives to out and out to see the customers and not do what's right by the customer it's appalling the amount of money in the last year that's went to this company against my better judgment for their mistakes because nothing is fixed as fast as it gets messed up