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Re: Rebate keeps getting denied repeatedly (everyday)
I have not received my rebates! I have reached out a total of 5 times-months later no rebate! I will be calling corporate tomorrow, followed up by a call to the BBB. Nothing but lies, deception, aggravation and anxiety dealing with T-mobile! You call and the call gets directed to the Philippines. Second, i specifically asked to speak to the "retention team". I asked them "why should I stay with T-Mobile? I switched carriers AND bundled home internet. There was an incentive of a total of 300$ in rebates. Thats not true, I have not received my rebate incentives. The day I switched carriers verizon offered home wifi and for less money than t-mobile. So please tell me why should I stay with T-Mobile? Your job is a retention specialist tell me…why should i stay?"(Anne) listed a bunch of services ATT, VERIZON and many other competitors offer. She discussed my bill that was due 2 days ago. I explained "I was aware of my obligations, and told her that they did notanswer my question! ". Now they got a supervisor on the phone. He was about as useful as a pair of tits on a bull! Regurgitated the same bs as the previous person. I asked him the very specific question…"why should I continue to be a T-mobile customer? He went on about the services and i told him (Dave) your competitors offer that too and for less money… The retention team did not answer the question and failed at their task. i was with ATT cellularfor 20 years (and probably another 20 before that with the old landline! I left them, because I did not feel valued. (New customers were getting better deals than myself and i had to ask for comparable discounts.) i was with verizon for 3 years and switched for the incentives. Like i mentioned earlier the day i switched they came out with a promo for less money in a home internet plan than what i was NEWLY paying at t-mobile. Now no rebates? Yes I will be reaching out to Bbb, corporate, and bringing this to the attention of some litigious lawyers. Bring on the class action suit! WTG- Mike Seivert!7Visto0likes0ComentariosRe: Promotions and rebates
I have not received my rebates! I have reached out a total of 5 times-months later no rebate! I will be calling corporate tomorrow, followed up by a call to the BBB. Nothing but lies, deception, aggravation and anxiety dealing with T-mobile! You call and the call gets directed to the Philippines. Second, i specifically asked to speak to the "retention team". I asked them "why should I stay with T-Mobile? I switched carriers AND bundled home internet. There was an incentive of a total of 300$ in rebates. Thats not true, I have not received my rebate incentives. The day I switched carriers verizon offered home wifi and for less money than t-mobile. So please tell me why should I stay with T-Mobile? Your job is a retention specialist tell me…why should i stay?"(Anne) listed a bunch of services ATT, VERIZON and many other competitors offer. She discussed my bill that was due 2 days ago. I explained "I was aware of my obligations, and told her that they did notanswer my question! ". Now they got a supervisor on the phone. He was about as useful as a pair of tits on a bull! Regurgitated the same bs as the previous person. I asked him the very specific question…"why should I continue to be a T-mobile customer? He went on about the services and i told him (Dave) your competitors offer that too and for less money… The retention team did not answer the question and failed at their task. i was with ATT cellularfor 20 years (and probably another 20 before that with the old landline! I left them, because I did not feel valued. (New customers were getting better deals than myself and i had to ask for comparable discounts.) i was with verizon for 3 years and switched for the incentives. Like i mentioned earlier the day i switched they came out with a promo for less money in a home internet plan than what i was NEWLY paying at t-mobile. Now no rebates? Yes I will be reaching out to Bbb, corporate, and bringing this to the attention of some litigious lawyers. Bring on the class action suit! WTG- Mike Seivert!24Visto2likes0Comentarios