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tmo_nic
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Joined 13 years ago
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Re: T mobile want to terminate my services after 10 years of loyal service
Hey Tommy, Thank you for your service as a first responder. I'm unsure what got lost in translation, but we'll get you taken care. I'm sure we can resolve thisthrough one of our contact channels. Were you able to get connected with T-Force? For your safety, I removed your email address from your initial post. I don't want some devious person trying to use it to scam or spam you.1Ver0likes0ComentariosRe: T-Mobile retroactively removes status updates related to software updates
Hey folks, I'd like to level set on how things workand acknowledge the feedback being provided for improvement has been received. Let's start with software updates What is the basic design principle for Original Equipment Manufacturers (OEMs)? When OEMs build a device they do so with a specific chipset and network configuration in mind. This simplifies the production model and delivers consistency in test results. When devices are picked up by carriers most carriers implement different variants. This isbecause thehardware in the devices and the networks they communicate with are almost alwaysdifferent than the OEM preferred/designed configuration. How is software changed from the OEM design for a carrier? Carriers testthe software before launch knowing it was designed for a different chipsetand network. Carriers do thatto preserve customers experience. When a misconfiguration is identified the carriers have the opportunity to addcode to the deployment package. It doesn't modify OEMbase code or security updates. It adds to it. You can think of themliketranslator or optimizer services between the network, hardware, andsoftware. The carrier will also take the time to evaluate it's own apps performance against the software to make sure proprietary applications function properly. Why does this matter if T-Mobile doesn't change the OS? Thisis done to ensure that the experience on the device andour networkmeet our expectations for customers. Carriers want the best network experience for their customers. Making sure every network interaction from devices is one ingredient that can be leveraged to improve those reliability tests that everyone touts. Now about that web content Occasionally your steps are wrong in your content. What gives? Completely mapped out software is hundreds of screens with thousands of words, fields, buttons, sliders, etc. I know. My team has written it for a decade. It's a lot. Testing being performed forusability does not always catch changes made by the OEM. To complicate matters menuscan be different from device to device within the same OEMs portfolio which makes tracking changes very complex. When devices go through multipleupdates each year sometimes things get missed. We end up on social media. It's embarrassing. We fix it as quickly as possible. Sorry everyone. We mean well. Why'd a specific piece of content go away? Content has a lifecycle. It's created shortly ahead of it's need. It's deployed at launch. It serves its purpose. When it's no longer necessary it's retired. When contentexceeds it's usefulness weintentionally retire it. Why would you retire anything? For a few reasons. Most people find things with search tools, but some still use navigation. The more content you have the more search results you have, or the longer it takes to navigate to specific content. If left unchecked search engines may start serving the wrong content because the search terms and relevance are so similar that it can't understand the difference or the wrong content overtakes the appropriate content as the preferred search result.Conversely, the navigation directory getsso large people can't find the one page they need in the sea of content. This adds complexity to your website which eventually causes findability issues. But I still needed that… Yep! Weheard you. We'regoing to go find out why we didn't have what you needed through the end of it's life and find the solution. It looks like some content was retired early and other content was overwritten for some reason. Hopefully the fix will be simple. Thank you for the feedback We appreciate you taking the time to help us improve our processes and content. We don't do thingsmaliciously.3Visto4likes0ComentariosRe: The Signal Booster DUO (Band 12) is made of UNOBTANIUM
Hi Duhmel, I'm sorry you were provided some misinformation. The device hasn't been out of stock since December. It has been on again - off again. We run out of inventory quickly and can't seem to keep it in stock. I just checked our inventory levels and we have that model in stock right now, and have had it in stock since at least last week. I'd recommend calling Care to walk through the order.1Ver1like0Comentarios