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TMurray101
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Joined 2 years ago
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Re: Aladdin Connect
Don't waste your time. I finally reached someone at Genie, the maker of Aladden Connect. She had me read the Model Number on the bottom of my new Black Gateway. She knew instantly what the problem was. My new black Gateway is made by Arcadia. The Gateway made by Arcadia, is not compatible with Aladden Connect. Its an issue that T mobile will have to fix. My old silver gateway worked fine - was not made by Arcadia.7Visto0likes0ComentariosRe: Aladdin Connect
It worked fine on the 5g Silver Gateway - 5g isn't the issue. Per Genie Aladdin Connect, it's an issue with the Black Arcadia KVD 21 Gateway. - Genie Aladdin Connect already knew thereis a problem with the New T-Moblile black GatewayThey immediately asked me it I had an Arcadia Gateway - They had me read the model number off the back - yep it's an Arcadia. It's an issue that T-Mobile needs to correct.9Visto0likes0ComentariosAladdin Connect
I recently upgraded from the silver Gateway to the new black one. The black one is an Arcadia KVD 21. You can find that information on the back of the black Gateway. I was able to reconnect all my alexa's, all my smart plugs, my blink security system, my ring doorbell, and my wireless printer. My Aladdin connect, garage door opener would not connect. After spending 3 days trying to get it to connect I finally reached someone at Genie Door Company, the manufacturer of Aladdin connect. They tell me that Aladdin connect will not work with the new T-Mobile Gateway model KVD 21. Anyone else had this problem?1.6KViews0likes16Comentarios