Forum Discussion
Aladdin Connect
I recently upgraded from the silver Gateway to the new black one. The black one is an Arcadia KVD 21. You can find that information on the back of the black Gateway. I was able to reconnect all my al...
Don't waste your time. I finally reached someone at Genie, the maker of Aladden Connect. She had me read the Model Number on the bottom of my new Black Gateway. She knew instantly what the problem was. My new black Gateway is made by Arcadia. The Gateway made by Arcadia, is not compatible with Aladden Connect. Its an issue that T mobile will have to fix. My old silver gateway worked fine - was not made by Arcadia.
