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twilighttempest
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Joined 6 years ago
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T-Mobile Loyalty
T-Mobile does not reward loyal customers. Real promotions are only for new customers. We trained in our old phones for new, updated phones under a promotion and of course afterwards there was something wrong with the old phones to decrease the value for one and found ineligible for the other. How about rewarding us for years of loyalty? Invest in customers you already have! Stop focusing on stealing customers from other companies and focus on customer service with the ones you have. Word will get out about how good T-Mobile is with existing customers and the others will come. I am very disappointed with how we were treated and my husband is pressuring me to check out other companies. Remember, this is the age of social media. People are asking for mobile phone company recommendations and people respond with both negative and positive recommendations. I wish I could respond with positive customer loyalty for T-Mobile.4KViews4likes7Comentarios