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UGH2day
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Joined 2 years ago
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Re: View my bill
My bills have increased monthly the past 4 months, when I haven't been able to view my bills. CSR rudly tells me "these are valid charges" but they don't have detailed line items to explain the charge, only "miscellaneous". I have a business account and told a CSR last week that if my next bill has unknown charges, again, and I do not have access to an itemized bill,I am canceling my service and filing with the proper authorities. This all began after I received notification that my account, along with thousands more, were breached in Jan. Although[they] didn't get personal or payment information, I feel they found a way to charge services to phone numbers to be paid through our billing. T-Mobile no longer has a "Corporate Office" in the United States. The number that comes up on goggle search is some lady sitting at home eating pom-poms and transferring you back overseas. Majority stock is held outside of the US.9Visto0likes0ComentariosView itemized bill
I have been unable to view and/or download my itemized bill for the last two months. As my bills have been $30+ higher than previous, I want to know way. Several calls to CS! Offered to email me the bill - which wasn't send. Second time I asked, I received a total owed of my current plan and equipment, not anything itemized to detail the additional charges. I was given a new weblink for my business account and it's "under construction, check back in 24 hours" - same result everytime I check. I had a CSR tell me today that the charges are valid. What? I also found out today that there is NO LONGER a corporate office to escalate issues - it was closed in 2021. So, the lady that answers the corporate phone number will only be connecting you to a CSR or a DTE (dedicated t-mobile expert) which I could have done by dialing 611. She won't tell you this information unless you ask. After this notice, I am filing with the BBB, FCC and the Attorney General.171Visto0likes0Comentarios