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Re: Assurant return concern
magenta4271073 wrote: In the last 2 years I have had 2 warranty replacements and 2 broken screens. The last one, a warranty replacement was lost in house by T-Mobile. It was shipped UPS 3rd day with a provided label. UPS confirmed delivery toFt Worth and was signed for by T-Mobile. Unfortunately, T-Mobile does not document the opening of received boxes and the only record they have is by scanning the phone for the IMEI. Mine was never scanned so now I am charged $860.50 for theirerror and sloppy bookkeeping. It would have been no better if I requested a return receipt because that does not prove that the phone was in the box. Also shipment is only insured for the minimum $100. Of course, if T-Mobile loses the phone as they did in my case, it would not be covered either.I talked to 4 "experts and 2 supervisors and the best they would do is knock off a couple hundred bucks. I was told I should have returned the phone to a local store, however, when I made the claim, I was told I could not drop it off at a store. Next T-Mobile said that was done because the local store was closed, which was not true. I Did drop by the store 1 mile from me to help transfer the data, but they were not permitted to touch a phone because of the Wuhan virus I am disputing the charge and if that does not work, I will sue them in Small Claims Court.I also contacted my Congressman who is considering consumer protection legislation forsituations like this. May I know how this is going for you? This happened to me too and I very upset about it. My bill is due today and I am not going to pay for a non returnable fee when I returned and mailed out the phone in its package that Tmobile provided to me.8Visto3likes0ComentariosRe: Assurant return concern
tmo_mike_c wrote: I haven't had to ship a phone back but normally it's done with UPS or FedEx. Both of them have the option to get a receipt and tracking numbers for items you ship so you know when it's delivered. Now Tmobile member what do you have to say in regards to what the rest of the people going through this same issue are saying.14Visto2likes0ComentariosRe: Being charged for phone after returning back to Assurant...
Tammy Matthews wrote: I know it is very frustrating indeed. I took me several trips to the post office, Several complaints made against the shipping company weather its the USPS, UPS, FED EX. Several calls to TMobil and escalations and me wanting to change providers. I told them that i will not pay the bill and i will dispute this over and over until you figure this out. I kept calling and disputing it like every other day until i met the right reps to listen and take care of the issue. now the bill has been removed and resolved. It took lots of work, complaining and going back and fourth. Can you tell me how you did it to dispute the non return fee? Did you do it with your bank or Tmobile?2Visto1like0Comentarios