Forum Discussion
Being charged for phone after returning back to Assurant...
Hi there, I'm having a really stressful time right now getting the run around from T-Mobile and Assurant regarding a phone claim I have. The Merchant Return Labal states: PERMIT NO. 395 LANCAS...
Do you still have the information regarding the sending and receiving of the unit? What does your tracking info from the return label show regarding last location scan?
Tammy Matthews wrote:
I know it is very frustrating indeed. I took me several trips to the post office, Several complaints made against the shipping company weather its the USPS, UPS, FED EX. Several calls to TMobil and escalations and me wanting to change providers. I told them that i will not pay the bill and i will dispute this over and over until you figure this out. I kept calling and disputing it like every other day until i met the right reps to listen and take care of the issue. now the bill has been removed and resolved. It took lots of work, complaining and going back and fourth.
Can you tell me how you did it to dispute the non return fee? Did you do it with your bank or Tmobile?
