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Urmil
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Joined 2 years ago
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Tmobile's overcharging issue
For the past three months, Tmobile has consistently charged $50 for Tmobile internet, which I tried, didn't like, and returned. I have called three times already, and every time, I get a personal guarantee from a Tmobile customer service agent that the charge will be reversed. Yet, I keep getting charged for a service that I don't use. Also, got Tmobile internet due to a $50 credit to try out the service. Not only did I get charged $50 for a service I didn't use, but also didn't get credit for the $50 as promised. Really don't know what's going on with Tmobile. I have been a customer for 10 plus years and never had such an issue. I am considering upgrading two lines with them, but now thinking of shopping around with Verizon. It is very discouraging as I would rather not change with 10 plus lines with Tmobile - but I am absolutely getting no help.637Visto2likes4Comentarios