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ValeCT
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Joined 2 years ago
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Re: USAGE DETAILS NOT UPDATED
Nujahru wrote: Yes Kendall! We're still here. To recap this is a known issue and our support teams are working on a resolution. We don't have an ETA, however you can still view usage from your prior bill cycles, on your prior bills. ^VinnyFrancisco I completely understand needing to have this information accessible. I wish I had more information for you than we do at this time. We always want our customers to be able to make a decision that works best for them, no matter the circumstance and we are here to support you whatever you choose. Of course we hope not to see you leave! I'm only able to provide the info that I do have though, again I do apologize that we don't have anything more concrete at this time. ^VinnyFrancisco Still in dark as to when this will be resolved, customer twitter rep is clueless. No ETA , but we're working It.. smfh We need answer FROM T-MOBILE EMPLOYEE!!!8Visto6likes0ComentariosRe: USAGE DETAILS NOT UPDATED
partywithmyphone wrote: TXUser99 wrote: Stuff like this does not just 'stop working'. If they updated code, these things go through a software QA process before being rolled out. It would have been caught there, unless they employ a bunch of amateurs. Like the person in the software industry above said, no way this is possible. It's been a month now. My billing cycle ends tomorrow. We'll see what happens…. Interested to know what happens when your billing cycle ends. I'm a couple days behind you. T mobile MUST give an explanation and answer for this change in the service. If not, we must ALL report to the BBB and start a lawsuit ....10Visto3likes0ComentariosRe: Usage Details NOT Available (aka not updating) since Feb 1
partywithmyphone wrote: ValeCT wrote: Press2Esc wrote: I called in and put in trouble ticket 2 weeks ago and never heard backfrom anyone since. Prior to Feb 1, 2023, this real time tracking feature of data, phone and text message usage detail is no longer working with either the mobile app or web access. I usethis info to verify billing of clients. Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing and capacity purposes - this data is readily accessible & available @ T-Mobile and it has been workingfor YEARS. C'mon guys, this is an easy code fix!! I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobileservice and support levels…If so, we know how this story ends. Please fix this code problem!!! They know. THIS SERVICE IS NO AVAILABLE ANY MORE IN T MOBILE ….. so is time to switch. We pay for this service , then they make changes without any advice…/ no professional, they charge 300 $ a month for really bad service Did they tellyou that this feature was going away? I saw rumors about it onTwitter, but when I called in, the CS rep assured me they're going to work on it, but there's timeline for repair This service is not more available! After few calls to costumer service , aome partywithmyphone wrote: ValeCT wrote: Press2Esc wrote: I called in and put in trouble ticket 2 weeks ago and never heard backfrom anyone since. Prior to Feb 1, 2023, this real time tracking feature of data, phone and text message usage detail is no longer working with either the mobile app or web access. I usethis info to verify billing of clients. Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing and capacity purposes - this data is readily accessible & available @ T-Mobile and it has been workingfor YEARS. C'mon guys, this is an easy code fix!! I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobileservice and support levels…If so, we know how this story ends. Please fix this code problem!!! They know. THIS SERVICE IS NO AVAILABLE ANY MORE IN T MOBILE ….. so is time to switch. We pay for this service , then they make changes without any advice…/ no professional, they charge 300 $ a month for really bad service Did they tellyou that this feature was going away? I saw rumors about it onTwitter, but when I called in, the CS rep assured me they're going to work on it, but there's timeline for repair After few calls ro the costumer service one honest person said " yeah, I'm sorry this service is no more available in real time; you have to way till you new cycle star " …..9Visto0likes0ComentariosRe: Usage Details NOT Available (aka not updating) since Feb 1
Press2Esc wrote: I called in and put in trouble ticket 2 weeks ago and never heard backfrom anyone since. Prior to Feb 1, 2023, this real time tracking feature of data, phone and text message usage detail is no longer working with either the mobile app or web access. I usethis info to verify billing of clients. Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing and capacity purposes - this data is readily accessible & available @ T-Mobile and it has been workingfor YEARS. C'mon guys, this is an easy code fix!! I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobileservice and support levels…If so, we know how this story ends. Please fix this code problem!!! They know. THIS SERVICE IS NO AVAILABLE ANY MORE IN T MOBILE ….. so is time to switch. We pay for this service , then they make changes without any advice…/ no professional, they charge 300 $ a month for really bad service19Visto2likes0ComentariosRe: USAGE DETAILS NOT UPDATED
ValeCT wrote: chuckyd1972 wrote: for the amount I pay tmobile a month for them to remove this option without notification is so unprofessional. There are other carrier's out there that care about their customers and communicate changes before they happen. I use this option of usage data as a safety guard, in raising teenagers its helpful to have a platform to open conversations about online and phone calls to unknown numbers and where she's going in terms of data and online behavior. If their answer to solving this is "switch to another company," to get transparencies of data and phone coverage, than so be it. I would rather have a safe and clear direction in dealing with the already blurred lines of mobile behavior's than be blind sided by information that if it had been available in real time vs. thirty days after the fact,would have been beneficial,This just doesn't work,it's not fair to have a system in place that protects our kids and therefore our community thus, making it safer as well. This should remain tmobile standards, since that's the bait they put out in advertising a" community based service company". Integrity of service usage plans cost them little, and its important for me as consumer to not have my availability to access this service in training up a child to understand the measure of integrity is our family's value. you place a bill price of $300 billed monthly and automatically withdrawn to provide service. We willing pay it with the hopes that our plan stays in place protecting our kids. and yet without notification you charge, Take payment and the remove our freedom to access the most important aspect to this service makes t mobile unreliable. so, I will find a more reliable carrier if that's their solution because our family's desire for transparency for safety setting parameters is worth $300 having it takin away is not. thanks for opening up this important topic. wish T-Mobile had a better solution. best regards. Completely agree with you. Let me know what carrier you found better13Visto5likes0ComentariosRe: USAGE DETAILS NOT UPDATED
chuckyd1972 wrote: for the amount I pay tmobile a month for them to remove this option without notification is so unprofessional. There are other carrier's out there that care about their customers and communicate changes before they happen. I use this option of usage data as a safety guard, in raising teenagers its helpful to have a platform to open conversations about online and phone calls to unknown numbers and where she's going in terms of data and online behavior. If their answer to solving this is "switch to another company," to get transparencies of data and phone coverage, than so be it. I would rather have a safe and clear direction in dealing with the already blurred lines of mobile behavior's than be blind sided by information that if it had been available in real time vs. thirty days after the fact,would have been beneficial,This just doesn't work,it's not fair to have a system in place that protects our kids and therefore our community thus, making it safer as well. This should remain tmobile standards, since that's the bait they put out in advertising a" community based service company". Integrity of service usage plans cost them little, and its important for me as consumer to not have my availability to access this service in training up a child to understand the measure of integrity is our family's value. you place a bill price of $300 billed monthly and automatically withdrawn to provide service. We willing pay it with the hopes that our plan stays in place protecting our kids. and yet without notification you charge, Take payment and the remove our freedom to access the most important aspect to this service makes t mobile unreliable. so, I will find a more reliable carrier if that's their solution because our family's desire for transparency for safety setting parameters is worth $300 having it takin away is not. thanks for opening up this important topic. wish T-Mobile had a better solution. best regards. Completely agree with you.10Visto4likes0ComentariosRe: USAGE DETAILS NOT UPDATED
SCOLCLASS wrote: My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not updated. Anyone else had that problem? Sam here since 2/4…. after contact costumer service few times . Finally on honest agent tell me the THIS SERVICE IS NO MOREAVAILABLE IN REAL TIME . We will have details available few days after the end of the cycle…. We have to switch to another company.20Visto5likes0ComentariosRe: tmobile usage details is missing
edoogma wrote: 72 hours later from fixitmistys post and usage history is still not visible. I have same issue for 10 days. Finally today they give me a real answer: " THIS SERVICE IS NOT MORE AVAILABLE IN T MOBILE". You have to wait til cycle close , then you can check details . Anyone know what company offer this service ? Thanks !30Visto1like0Comentarios