Forum Discussion
Usage Details NOT Available (aka not updating) since Feb 1
I called in and put in trouble ticket 2 weeks ago and never heard back from anyone since. Prior to Feb 1, 2023, this real time tracking feature of data, phone and text message usage detail is no l...
Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile), but I am so excited that I wanted to say here too: This is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
partywithmyphone wrote:ValeCT wrote:Press2Esc wrote:I called in and put in trouble ticket 2 weeks ago and never heard back from anyone since. Prior to Feb 1, 2023, this real time tracking feature of data, phone and text message usage detail is no longer working with either the mobile app or web access. I use this info to verify billing of clients. Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing and capacity purposes - this data is readily accessible & available @ T-Mobile and it has been working for YEARS.
C'mon guys, this is an easy code fix!! I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobile service and support levels… If so, we know how this story ends. Please fix this code problem!!!
They know. THIS SERVICE IS NO AVAILABLE ANY MORE IN T MOBILE ….. so is time to switch. We pay for this service , then they make changes without any advice…/ no professional, they charge 300 $ a month for really bad service
Did they tell you that this feature was going away? I saw rumors about it on Twitter, but when I called in, the CS rep assured me they're going to work on it, but there's timeline for repair
This service is not more available! After few calls to costumer service , aome
partywithmyphone wrote:ValeCT wrote:Press2Esc wrote:I called in and put in trouble ticket 2 weeks ago and never heard back from anyone since. Prior to Feb 1, 2023, this real time tracking feature of data, phone and text message usage detail is no longer working with either the mobile app or web access. I use this info to verify billing of clients. Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing and capacity purposes - this data is readily accessible & available @ T-Mobile and it has been working for YEARS.
C'mon guys, this is an easy code fix!! I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobile service and support levels… If so, we know how this story ends. Please fix this code problem!!!
They know. THIS SERVICE IS NO AVAILABLE ANY MORE IN T MOBILE ….. so is time to switch. We pay for this service , then they make changes without any advice…/ no professional, they charge 300 $ a month for really bad service
Did they tell you that this feature was going away? I saw rumors about it on Twitter, but when I called in, the CS rep assured me they're going to work on it, but there's timeline for repair
After few calls ro the costumer service one honest person said “ yeah, I'm sorry this service is no more available in real time; you have to way till you new cycle star “ …..
