Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not u...
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
ValeCT wrote:chuckyd1972 wrote:for the amount I pay tmobile a month for them to remove this option without notification is so unprofessional. There are other carrier's out there that care about their customers and communicate changes before they happen. I use this option of usage data as a safety guard, in raising teenagers its helpful to have a platform to open conversations about online and phone calls to unknown numbers and where she's going in terms of data and online behavior. If their answer to solving this is "switch to another company," to get transparencies of data and phone coverage, than so be it. I would rather have a safe and clear direction in dealing with the already blurred lines of mobile behavior's than be blind sided by information that if it had been available in real time vs. thirty days after the fact,would have been beneficial, This just doesn't work, it's not fair to have a system in place that protects our kids and therefore our community thus, making it safer as well. This should remain tmobile standards, since that's the bait they put out in advertising a" community based service company". Integrity of service usage plans cost them little, and its important for me as consumer to not have my availability to access this service in training up a child to understand the measure of integrity is our family's value. you place a bill price of $300 billed monthly and automatically withdrawn to provide service. We willing pay it with the hopes that our plan stays in place protecting our kids. and yet without notification you charge, Take payment and the remove our freedom to access the most important aspect to this service makes t mobile unreliable. so, I will find a more reliable carrier if that's their solution because our family's desire for transparency for safety setting parameters is worth $300 having it takin away is not. thanks for opening up this important topic. wish T-Mobile had a better solution. best regards.
Completely agree with you. Let me know what carrier you found better
