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Viktoriia
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Joined 6 months ago
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Urgent: Unlock Request for Paid-Off iPhone 13 Pro Max
Dear T-Mobile Support, I am writing to urgently request assistance with unlocking my iPhone 13 Pro Max, which remains locked to T-Mobile despite my having fully paid off the contract quite some time ago. It is unacceptable and potentially illegal that my device remains locked and that none of the T-Mobile employees have been able to resolve this issue. Here are the details of my situation: I purchased two iPhone 13 Pro Max devices with two lines from T-Mobile. After fulfilling my contract obligations, I decided to switch to another carrier while retaining my phone number. I switched to the new carrier in October 2022, but my phone was not unlocked automatically and attempts to unlock it manually have also failed. To resolve this issue, I have taken the following steps: Contacted support via chat twice. Called the support line and spoke with operators and supervisors. Visited the T-Mobile service center as instructed, but was unable to receive assistance there as well. It appears that T-Mobile cannot unlock my phone because they cannot locate an associated account. Here are the relevant details for your reference: Phone Number: 650-350-0621 IMEI: 35933018388933 4 Order Number: 71010287514 Order Date: 9/17/2021 I urgently request that T-Mobile take immediate action to unlock my device, as I have fully met my contractual obligations and require a functional phone for daily use. Please resolve this matter promptly and inform me of the steps being taken. Thank you for your attention to this urgent issue. Sincerely, Viktoriia and Mark Tereshchenko126Visto0likes5Comentarios