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wcweatherspoon
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Joined 2 years ago
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Being ripped off by Tmobile.
Charged for a free line $30.00 a month for almost a year. On my play was my daughter and Grandson. The both have apple phones. Grandson is leaving plan, and mother is going to leave is Sept. Went to store to find out what my daughters cost would be., and to question this fourth line. Store said because daughter had authorization she had added line. They tried to issue partial refund but didnt have the approval to do so. Sent to another store, They couldnt either, Called Tmobile customer service. They realized this was suppose to be a FREE phone line that had never been activated or used. Promised credit from Dec to Now, and a upgrade replacement for free. Sent me to store. When I got there they wanted me to pay off phone for $80.00. The phone was a Free trade in from Sprint before the take over. (Have I been paying for this free phone?) At thirty dollars a month for free line (counting months they give cred for (Sept-Dec), They want me to pay $80 to pay off current+the 90$ dollars the wouldnt give credit for , thats $ 170. To be able to switch phones , on a FREE Phone. I would have to pay for new phone. Everyone I talked to 7 employees over two days gives a different explanation. How many people are you charging for a free line then refusing refund? I'm tired of customer service offering a partial refund with a take it or nothing threat, I'm 66 and had to physically go to three stores (one twice).739Visto2likes5Comentarios