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WenAces
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T-Mobile Home dropping Internet
T-Mobile Home service started dropping internet service and support is giving us the run around! Anyone else experiencing this and any advice before we switch to another carrier? Here is our story: Really liked the idea of T-mobile Home, so we switch our unlimited cell service from Verizon to T-mobile and then added T-mobile Home 9 months ago. We were extremely pleased with cell, home internet and support. Then a few weeks ago it all went bad. The 5G network started dropping internet, infrequently at first but lately as much as 3-4 times an hour. Cell Phone - no problem just got off 5G, 4G network much more reliable. Home Internet - this is a bigger problem, so far support has claimed: Home device can not be change to work on 4G network Support originally told us routine Maintenanceon network was causing problem, this was not true as it happens primarily at night outside maintenance window. Support then told us "firmware out of date, claimed it would be updatedand solve all our problems in 24 hours. This obviously didn't work either… So I guess I will try one last time with support, but as you all know this means hours of time on hold and getting shuffled betweenmultiple people. Anyone have any advice or run into this problem? Appreciate any advice!1.7KViews5likes23ComentariosRe: T-Mobile Home dropping Internet
Thanks for your note. I obviously can't check other forums,in this community you have recommended the "over heating " issue numerous times and I can't find a single instance where it fixed the problem. Device is cool, room is cool, also it doesn't fit with the timing of the problem. My wife and I both work from home, due to COVID. We use the internet all day long with no problems. Then between 6:30 - 7:00pm, it starts to drop internet. 3-4 times an hour until around 9-9:30 pm. Seems to me this has something to due with bandwidth of the T-mobile network. Question remains is there anything we can do about it?6Visto1like0ComentariosRe: T-Mobile Home dropping Internet
I don't believe this is an over heating issue. The device does not feel hot at all and it is in a cool place. Also now that I have begun to Researching this issue, I have found many people are experiencing the same thing. And "over heating" appears to be the standard T-mobile response, but customers, many of whom install cooling fans, all claim this does not solve the issue.7Visto1like0Comentarios