T-Mobile Home service started dropping internet service and support is giving us the run around! Anyone else experiencing this and any advice before we switch to another carrier?
Here is our story:
Really liked the idea of T-mobile Home, so we switch our unlimited cell service from Verizon to T-mobile and then added T-mobile Home 9 months ago. We were extremely pleased with cell, home internet and support.
Then a few weeks ago it all went bad. The 5G network started dropping internet, infrequently at first but lately as much as 3-4 times an hour.
Cell Phone - no problem just got off 5G, 4G network much more reliable.
Home Internet - this is a bigger problem, so far support has claimed:
Home device can not be change to work on 4G network
Support originally told us routine Maintenance on network was causing problem, this was not true as it happens primarily at night outside maintenance window.
Support then told us "firmware out of date, claimed it would be updated and solve all our problems in 24 hours. This obviously didn't work either…
So I guess I will try one last time with support, but as you all know this means hours of time on hold and getting shuffled between multiple people. Anyone have any advice or run into this problem?
I do believe that this issue needs to be looked at again. This post is over a year old. Unless someone found the solution. Please share if you have a solution, old or new.
Gracias
Hi, mine has been pretty solid since about June 2022.
I do believe that this issue needs to be looked at again. This post is over a year old. Unless someone found the solution. Please share if you have a solution, old or new.
Over the past week my home Internet has slowed to a crawl, just 1-5 Mbps download most of the time. The time of day, Wired/wireless connection, restarting modem don't fix the problem.
My gateway just started dropping today in northern Virginia. It is on for a few mins then off for a few with just the T showing in the little display. I have rebooted it with the app.
I am having the same problems internet drops out and the only way to get it back is to unplug the gateway. This has been going on since I signed up for T-Mobile Home Internet ( 6 months now). No one seams to be able to repair this.
That's 100% network congestion 10 mins before the ball drop ppl will be trying to stream their faces to friends to celebrate new years. Hmmm it seems they need a separate 5G to assist with home internet vs sharing with cellular phones … Makes you wonder why come out with 5g home internet without ironing out the bugs.
Blame it on the FCC. There is a limited amount of frequencies and bandwidth available, so sharing is the only practical solution.
T-Mobile makes it very clear about prioritization in their terms and conditions, and even on the Home Internet webpage.
Durante períodos de congestión, los clientes de Internet residencial pueden notar velocidades reducidas en comparación con otros clientes debido a la priorización de datos. T-Mobile Home Internet customers receive the same network prioritization as Heavy Data Users.
Thank you for quoting what i said in a different way then saying its in the terms of service. FCC or not it's still T-mobiles responsibility to know when the network is ready for home usage. Most people might be unaware 5g heck even 4g for that matter isn't reliable enough for home internet they see 50/mo and go all in I was hoping the uploads sometime during the day/week would be better than basic 1-3 MBPS. My issue isn't data prioritization I got the internet knowing full well the internet is not "reliable" What I didn't expect was the service to not be ready for actual home use. I don't live far from a tower. My issue is the upload is stably SLOW. If you read other people posts on here people normally get trash download great upload or visa versa. Very few cases people get a balanced speed (and they complain about either signal heat or speeds being slow). My case its Great download terrible upload Consistently and most people that call in says they are still rolling out 5g. Which means it's not ready for ideal home internet. Theirs even people saying their cellular phones next to the gateway BOTH get better signal and speeds. So that means the gateway is trash (or improperly configured via connection to the tower or out the box, hardware issues Etc.) or home internet is legit not prioritized at all In which during the day is fine, but at night is kinda WTF status.
That's 100% network congestion 10 mins before the ball drop ppl will be trying to stream their faces to friends to celebrate new years. Hmmm it seems they need a separate 5G to assist with home internet vs sharing with cellular phones … Makes you wonder why come out with 5g home internet without ironing out the bugs.
Blame it on the FCC. There is a limited amount of frequencies and bandwidth available, so sharing is the only practical solution.
T-Mobile makes it very clear about prioritization in their terms and conditions, and even on the Home Internet webpage.
Durante períodos de congestión, los clientes de Internet residencial pueden notar velocidades reducidas en comparación con otros clientes debido a la priorización de datos. T-Mobile Home Internet customers receive the same network prioritization as Heavy Data Users.
I too have the same issue as a matter of fact the internet dropped 10 minutes before the ball dropped on New Years Eve and again each night since at around 10pm My home device sits on a windowsill and I live in the northeast if anything it is almost cool to the touch. I find it odd that it drops out in the evening even though I use my internet all hours of the day. I love the cost saving but should this continue I will have to go back to the devil I knew
That's 100% network congestion 10 mins before the ball drop ppl will be trying to stream their faces to friends to celebrate new years. Hmmm it seems they need a separate 5G to assist with home internet vs sharing with cellular phones…(Somewhere the you need a V-8 baby bopped an executive on the head saying you need to fix ya dang network) I wonder why they would think after so many years of 4g(LTE) complaints they would have known to not do that ESPECIALLY FROM SPRINT my friend always had issues with sprint speeds being inconsistent. Makes you wonder why come out with 5g home internet without ironing out the bugs… I guess I have to return the modem too. Dang I was hoping this would work for me… I don't think I wanna wait till they get out the beta stages when they might do 6g will be out. 6G= new problems to iron out.
I get 2 bars from a tower about 2-3 miles from me~ any where from amazing 200 MBPS to Elderly ninja turtle Stuck in a glue trap 5 MBPS Upload stays trash at 1.0 to like 6 mbps
it’s not overheating. this has been happening to many users, after months of no problem with the same setup/use. it would be nice if someone looked into it and tried to find a solution
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T-Mobile Home service started dropping internet service and support is giving us the run around! Anyone else experiencing this and any advice before we switch to another carrier?
Here is our story:
Really liked the idea of T-mobile Home, so we switch our unlimited cell service from Verizon to T-mobile and then added T-mobile Home 9 months ago. We were extremely pleased with cell, home internet and support.
Then a few weeks ago it all went bad. The 5G network started dropping internet, infrequently at first but lately as much as 3-4 times an hour.
Cell Phone - no problem just got off 5G, 4G network much more reliable.
Home Internet - this is a bigger problem, so far support has claimed:
Home device can not be change to work on 4G network
\t
Support originally told us routine Maintenance on network was causing problem, this was not true as it happens primarily at night outside maintenance window.
\t
Support then told us \"firmware out of date, claimed it would be updated and solve all our problems in 24 hours. This obviously didn't work either…
So I guess I will try one last time with support, but as you all know this means hours of time on hold and getting shuffled between multiple people. Anyone have any advice or run into this problem?
Appreciate any advice!
","body@stringLength":"1465","rawBody":"
T-Mobile Home service started dropping internet service and support is giving us the run around! Anyone else experiencing this and any advice before we switch to another carrier?
Here is our story:
Really liked the idea of T-mobile Home, so we switch our unlimited cell service from Verizon to T-mobile and then added T-mobile Home 9 months ago. We were extremely pleased with cell, home internet and support.
Then a few weeks ago it all went bad. The 5G network started dropping internet, infrequently at first but lately as much as 3-4 times an hour.
Cell Phone - no problem just got off 5G, 4G network much more reliable.
Home Internet - this is a bigger problem, so far support has claimed:
Home device can not be change to work on 4G network
\t
Support originally told us routine Maintenance on network was causing problem, this was not true as it happens primarily at night outside maintenance window.
\t
Support then told us \"firmware out of date, claimed it would be updated and solve all our problems in 24 hours. This obviously didn't work either…
So I guess I will try one last time with support, but as you all know this means hours of time on hold and getting shuffled between multiple people. Anyone have any advice or run into this problem?
Appreciate any advice!
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MandiLynn wrote:
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I do believe that this issue needs to be looked at again. This post is over a year old. Unless someone found the solution. Please share if you have a solution, old or new.
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Gracias
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Hi, mine has been pretty solid since about June 2022.
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I do believe that this issue needs to be looked at again. This post is over a year old. Unless someone found the solution. Please share if you have a solution, old or new.
Gracias
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Over the past week my home Internet has slowed to a crawl, just 1-5 Mbps download most of the time. The time of day, Wired/wireless connection, restarting modem don't fix the problem.
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My gateway just started dropping today in northern Virginia. It is on for a few mins then off for a few with just the T showing in the little display. I have rebooted it with the app.
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I am having the same problems internet drops out and the only way to get it back is to unplug the gateway. This has been going on since I signed up for T-Mobile Home Internet ( 6 months now). No one seams to be able to repair this.
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tomwil wrote:
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Home Internet user 890 wrote:
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That's 100% network congestion 10 mins before the ball drop ppl will be trying to stream their faces to friends to celebrate new years. Hmmm it seems they need a separate 5G to assist with home internet vs sharing with cellular phones … Makes you wonder why come out with 5g home internet without ironing out the bugs.
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Blame it on the FCC. There is a limited amount of frequencies and bandwidth available, so sharing is the only practical solution.
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T-Mobile makes it very clear about prioritization in their terms and conditions, and even on the Home Internet webpage.
Durante períodos de congestión, los clientes de Internet residencial pueden notar velocidades reducidas en comparación con otros clientes debido a la priorización de datos. T-Mobile Home Internet customers receive the same network prioritization as Heavy Data Users.
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Thank you for quoting what i said in a different way then saying its in the terms of service. FCC or not it's still T-mobiles responsibility to know when the network is ready for home usage. Most people might be unaware 5g heck even 4g for that matter isn't reliable enough for home internet they see 50/mo and go all in I was hoping the uploads sometime during the day/week would be better than basic 1-3 MBPS. My issue isn't data prioritization I got the internet knowing full well the internet is not \"reliable\" What I didn't expect was the service to not be ready for actual home use. I don't live far from a tower. My issue is the upload is stably SLOW. If you read other people posts on here people normally get trash download great upload or visa versa. Very few cases people get a balanced speed (and they complain about either signal heat or speeds being slow). My case its Great download terrible upload Consistently and most people that call in says they are still rolling out 5g. Which means it's not ready for ideal home internet. Theirs even people saying their cellular phones next to the gateway BOTH get better signal and speeds. So that means the gateway is trash (or improperly configured via connection to the tower or out the box, hardware issues Etc.) or home internet is legit not prioritized at all In which during the day is fine, but at night is kinda WTF status.
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Home Internet user 890 wrote:
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That's 100% network congestion 10 mins before the ball drop ppl will be trying to stream their faces to friends to celebrate new years. Hmmm it seems they need a separate 5G to assist with home internet vs sharing with cellular phones … Makes you wonder why come out with 5g home internet without ironing out the bugs.
\t
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Blame it on the FCC. There is a limited amount of frequencies and bandwidth available, so sharing is the only practical solution.
T-Mobile makes it very clear about prioritization in their terms and conditions, and even on the Home Internet webpage.
Durante períodos de congestión, los clientes de Internet residencial pueden notar velocidades reducidas en comparación con otros clientes debido a la priorización de datos. T-Mobile Home Internet customers receive the same network prioritization as Heavy Data Users.
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file3 wrote:
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I too have the same issue as a matter of fact the internet dropped 10 minutes before the ball dropped on New Years Eve and again each night since at around 10pm My home device sits on a windowsill and I live in the northeast if anything it is almost cool to the touch. I find it odd that it drops out in the evening even though I use my internet all hours of the day. I love the cost saving but should this continue I will have to go back to the devil I knew
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That's 100% network congestion 10 mins before the ball drop ppl will be trying to stream their faces to friends to celebrate new years. Hmmm it seems they need a separate 5G to assist with home internet vs sharing with cellular phones…(Somewhere the you need a V-8 baby bopped an executive on the head saying you need to fix ya dang network) I wonder why they would think after so many years of 4g(LTE) complaints they would have known to not do that ESPECIALLY FROM SPRINT my friend always had issues with sprint speeds being inconsistent. Makes you wonder why come out with 5g home internet without ironing out the bugs… I guess I have to return the modem too. Dang I was hoping this would work for me… I don't think I wanna wait till they get out the beta stages when they might do 6g will be out. 6G= new problems to iron out.
I get 2 bars from a tower about 2-3 miles from me~ any where from amazing 200 MBPS to Elderly ninja turtle Stuck in a glue trap 5 MBPS Upload stays trash at 1.0 to like 6 mbps
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it’s not overheating. this has been happening to many users, after months of no problem with the same setup/use. it would be nice if someone looked into it and tried to find a solution
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