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whois101
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Re: Home Internet Issues/Rant
I actually have a background in Telecom technology, @007BondMI6, so, yeah I am well aware of the technical challenges. When it's working, the technology is cutting edge, otherwise it's just expensive, organized dirt. However, based on my observations, the issue might not be with the technology, but more a lack of capacity planning and missing timeslots. Traffic routing through another state is not the best way to do things if that's your way of balancing the demand. Like you, @007BondMI6, I was sick of the old provider, and T-Mobile sounded promising. It took me a while to get the even the billing process straightened out, because T-Mobile (phone)and T-Mobile (Home Internet) were separate entities, trying to use the same tools. But I had the same problem with my old (big name) provider, so I can't blame them, and after I got the people communicating, it's working fine now. They were just not ready for prime time. The thing that got me writing this post was the flippant remark from the rep to just try using the serviceagain in 24 hours. It's not a toy. If they think it's not ready for showtime, then they should offer it for free for us to test, so we can keep the old provider in place for a little longer. And, oh yeah, @OXG, keep calling the helpdesk, and inform them that you will not jump through their useless troubleshoot hoops again, because you just did (I was able.to get past that waste of time a few times already). They need to know about the problems. And, interestingly enough, after calling our connection does work well for at least close to a day, before it starts fading again. So they know how to make things work…. that is nice, and it makes you angry at the same time.1Ver0likes0ComentariosRe: Home Internet Issues/Rant
We have T-Mobile Home Internet for a few months now. The first weeks were great, so we gave up our AT&T, and right after that, things got bad. Random outages, independent of day and time. At first, restarting the unit gave us another day of internet, but then it started to happenmore often. Now it's really bad. I did call Customer Service a lot, and every rep wastes a lot of time with the same scripts about how much they appreciate us - yeah, right - and then every rep has a different idea of what the problem is. So far I heard things like: upgrade of the service, network congestion, bad modem (maybe replace it), need to split up 2.4Mhz and 5.0Mhz WiFinetwork name, power outage at one of the towers, and now they started at the network upgrade story again. As far as I can see, the problem is outside our house, not with the modem.The placement of the modem is optimal, with most bars (3 bars is max), and most signal (bars are not a great measure). It's just that the gateway connection to the internet is worthless. It often uses IP-addresses from another state, and we get commercials from 500 miles down the road. In the beginning we had an average speed of 180 Mbps down, with peaks of 300 or even 400 Mbps, but these days it's about 24 Mbps, if it works at all. Upload was initially around 15-20 Mbps, sometimes more, but now we get about 1-4 Mbps, if it works at all. Not happy, since we work from home. This is not acceptable, and we're about to leave this T-Mobile 5G experiment behind us. The pressure of the family is getting too high, for understandable reasons. We can't do what we need to do, and T-Mobile is acting like it's a toy we're allowed to us. The last rep told me to"try again tomorrow". Uhm,,,,0Visto0likes0Comentarios