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Wildflower
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Joined 2 years ago
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Re: prison calls
I have had a relative in prison several times. Possibly it depends on if it is a State or Federal prison. I have never received a collect call. Possibly because he calls my cell phone number. You have to put $$ on an account with whichever company the prison uses to receive a call unless they are calling you with the one free call they receive a week. I was able to receive calls for 4 months then all of a sudden he could not get through and my phone would not show he even tried to call. A prisoner is informed if you are block because of an infraction. I could call the company the calls go through (you have an account there with $$ on it.) and see exactly when he called. T-mobile had many different reasons and tried many different things with me calling almost daily for a month. Some of the people at T-mobile would give me incorrect advice that the next person I talked to would wonder where they got that from. One even had me block the #. (Overseas person). I would say if you reach the overseas people hang up and try again. I don't know what finally worked but I know I now have scam shield on my phone and it is turned OFF. Make sure the number the person calls from is in your contacts and check that it looks the same in all allowed calls in the scam shield. It took me a month and about 20 hours of phone calls and on hold to get it fixed. If they tell you it is the other company they are wrong. It is a known problem with t-mobile. One guy told me the calls weren't even hitting there tower. Keep calling them!! Push an error report up all the way and make sure you are talking to technical support. It takes about 10 minutes to get past the first person.47Visto1like0Comentarios