Forum Discussion
prison calls
will i receive calls from someone in prison?
Yes you should receive prison calls. My best friend whom of which also has T-Mobile receives about 10-15 calls a day from her child's father, sometimes even as late as 9:30pm. She does not put money on his account herself as she has no interest in chit chatting with him so he calls her with money someone else has placed on the account. If you have the scam shield app, turn it off and/ or manually add the phone number to the list of approved callers. Double check that your phone does not have "filter unknown callers" enabled. Make sure the contact is saved. Make sure the phone number is not blocked in your contact list. Other trouble shooting methods after all of that is done and the issue persists is to just simply go into the store (a corporate location because it truly does make a drastic difference customer service quality wise compared to a third-party retailer)(also observe the representative and see if they even seem knowledgeable and willing to help) because it much easier than speaking to customer service. When you are in the store ask the representative if they can check your features. Have them check the line you are specifically having an issue with for any scam blocking SOC codes. You also probably want to make sure your rate plan supports collect calls. Plans such as the $10 T-Mobile connect prepaid plan will not.
If you have an android don’t let someone persuade you into getting an issue specifically due to this issue because the type of phone you have is likely not the cause.
I have had a relative in prison several times. Possibly it depends on if it is a State or Federal prison. I have never received a collect call. Possibly because he calls my cell phone number. You have to put $$ on an account with whichever company the prison uses to receive a call unless they are calling you with the one free call they receive a week. I was able to receive calls for 4 months then all of a sudden he could not get through and my phone would not show he even tried to call. A prisoner is informed if you are block because of an infraction. I could call the company the calls go through (you have an account there with $$ on it.) and see exactly when he called. T-mobile had many different reasons and tried many different things with me calling almost daily for a month. Some of the people at T-mobile would give me incorrect advice that the next person I talked to would wonder where they got that from. One even had me block the #. (Overseas person). I would say if you reach the overseas people hang up and try again. I don't know what finally worked but I know I now have scam shield on my phone and it is turned OFF. Make sure the number the person calls from is in your contacts and check that it looks the same in all allowed calls in the scam shield. It took me a month and about 20 hours of phone calls and on hold to get it fixed. If they tell you it is the other company they are wrong. It is a known problem with t-mobile. One guy told me the calls weren't even hitting there tower. Keep calling them!! Push an error report up all the way and make sure you are talking to technical support. It takes about 10 minutes to get past the first person.
