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woodgoob
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Re: Unable to receive SMS from loosing carrier
T-Mobiles responsibility is to Deliver the T-Mobile senders message to the Verizon messaging platform. Verizon's responsibility is to deliver the Verizon Customers message to the T-Mobile messaging platform. The problem lies with who is not delivering the message in the scenarios listed above. If a message never leaves the Verizon platform, T-Mobile can't reach in and get it. We do see numbers from other carriers stuck with profiles still present after a port out but it is very rare and they are removed immediately when they come up. Best Regards17Visto0likes0ComentariosRe: NEED HELP - Ported from Verizon and unable to receive any SMS texts from Verizon phones, all else fine
T-Mobiles responsibility is to Deliver the T-Mobile senders message to the Verizon messaging platform. Verizon's responsibility is to deliver the Verizon Customers message to the T-Mobile messaging platform. The problem lies with who is not delivering the message in the scenarios listed above. If a message never leaves the Verizon platform, T-Mobile can't reach in and get it. We do see numbers from other carriers stuck with profiles still present after a port out but it is very rare and they are removed immediately when they come up. Best Regards17Visto0likes0ComentariosRe: NEED HELP - Ported from Verizon and unable to receive any SMS texts from Verizon phones, all else fine
Re:Extremely Frustrated "I did finally get resolution. It took filing a formal complaint with the FCC:https://consumercomplaints.fcc.gov/hc/en-us. Within two businessdays, I was contacted by a person with the T-Mobile Executive Response Team. He confirmed that all the normal troubleshooting had already been attempted. Then we did some test texts from a couple Verizon phones and an engineerwas able to track down the issue. I'm not sure exactly what it was, but once the issue got elevated to the right people, it was fixed satisfactorily. My advice: First go through the process of normal troubleshooting, but if the issue persists, don'thesitate to file a complaint with the FCC to get it elevated to a higher level with engineer involvement. Worked for me." This is Verizon issue and filing a FCC Complaint on T-Mobile is filing against the wrong party. Verizon is who is holding your number Hostage on their messaging platform. Best Regards15Visto0likes0ComentariosRe: NEED HELP - Ported from Verizon and unable to receive any SMS texts from Verizon phones, all else fine
When Verizon ports a number out they don't always purge the number from their SMS and or MMS servers. You can get faster resolution if you can get to Verizon tier 2 when calling Verizon and ask them to remove your number and tell the Voice Service ported fine but not SMSText or MMS picture messaging. As long as your number is on Verizon's platform, messages towards your number don't actually Leave Verizon. It is easy to tell if this is the case, you will start receiving immediately after they release it. Hope this Helps.15Visto0likes0ComentariosRe: Blocking SMS Short Code Texts From Third-Party Service I Paid For
To test your ability to receive short code traffic (Not USSD codes that start with #) send help to that code. 73981(Bank of America) 93557 (Wells Fargo) 22000(Google) If you get a response then T-Mobile is passing all traffic. USSD -Self service calling codes (Dialed from voice app.) #225#https://www.t-mobile.com/support/plans-features/self-service-short-codes Commercial Short/Long Codes- (Sent/Received in messaging app.) 456 Billing, 3340 TMO Tuesday's, 1112 Surveys, 22000 Google. If you get an error immediately on an Android device check Settings>Applications> 3 Dots top right> Special access> Use premium text> select "Always allow or Ask" to enable. Leave at "Never allow" to block outbound commercial short code traffic. Hope this helps.46Visto1like0Comentarios