Forum Discussion
NEED HELP - Ported from Verizon and unable to receive any SMS texts from Verizon phones, all else fine
Six weeks ago I switched 4 phone numbers from Verizon to T-Mobile and purchased 4 new phones. While the other 3 work fine, mine has a very specific issue that no one has been able to resolve. I can...
T-Mobiles responsibility is to Deliver the T-Mobile senders message to the Verizon messaging platform.
Verizon’s responsibility is to deliver the Verizon Customers message to the T-Mobile messaging platform.
The problem lies with who is not delivering the message in the scenarios listed above.
If a message never leaves the Verizon platform, T-Mobile can’t reach in and get it.
We do see numbers from other carriers stuck with profiles still present after a port out but it is very rare and they are removed immediately when they come up.
Best Regards
