Forum Discussion
Not receiving texts from Verizon carriers!
Hello Everyone,
I'm looking for some sort of help if anyone has encountered the issue that I am having. I recently tried to make a switch over to Verizon from T-mobile and had begun the process online. Mistake number 1. In trying to do so I did not realized that I needed transfer of liability from the account that I was under in order to have my own account. After realizing how much of a mess it was to even do that I decided it was not worth it to switch after all and decided to stick with T-Mobile. Before my number could be on my own account the T-mobile rep said that my number was ported to verizon and needed to be ported back. I had called Verizon and had them port my number back as they said my number was only partially ported. After all that I had my own account on T-mobile. Now I am not receiving messages from ANY Verizon carriers and I dont know what is going on. Verizon carriers are able to receive my messages and calls but I cannot receive messages from them, just calls. I have spoken to multiple people with tmobile up to the engineers and they have stated that everything is clean on their end and have even rebroadcasted my number. I have tried every possible thing that I could on the phone in order to see if I could resolve the issue but have not had any luck. I talked with a verizon rep today and they said that my account would be deactivated when the billing cycle ends in February but only stated the messaging issue was on tmobiles end. I am stuck, losing serious hope, and no longer know what to do. Can anyone help???????
Filed a complaint Friday. Received an email today from Verizon. The problem is fixed. Go online, file a complaint and it will be fixed
I had cleared the Cache as well but it didn't work. The issue ended up being on the Verizon side. The only reason I was able to get it resolved was by opening a ticket from my Verizon line, even though my phone was working fine. What I was told was that the text routing process within the Verizon network wasn't completed so the text would enter their network but it wouldn't have a phone number associated with Verizon to send it to. They ultimately had to remap the phone number so that it would go outside their system. Sorry I don't have the tech terms to explain exactly what happened.
File an FCC complaint and add Verizon as secondary in complaint it is how I got the problem resolved. T-Mobile tech support did nothing and Verizon Corporate ended up fixing issue. FCC Complaint Online
username191 wrote:
I'm having this exact same issue. Started last Sunday at random. It is only my line on my account. SMS works fine with TMobile, AT&T and when sending to Verizon. SMS sent to me from any Verizon device will not deliver to my phone. I do have a trouble ticket in the works, I am praying it gets fixed.
I have been having this problem for several months. Ever since I started to port to Verizon and then without my permission they activated the lines and I decided not to Port over. Every day another person is unable to reply to my text but they can send a picture. It's insane, it's getting old. This is affecting my job as one of the people that cannot text me is my boss. This is affecting my business as customers cannot text me back but pictures will come through. How insane is that. I have spoken to T-Mobile and they say it's Verizon. I just got off the phone with Verizon and they say it's not them. So I'm done I'm going to file a complaint with the appropriate government agencies. I'm also thinking of consulting my attorney and possibly starting a class action lawsuit. Is anyone interested in joining?
CGB wrote:
ChristieP-Sounds like you may have found the solution. I'm considering moving from Vz to T-Mobile. Has this fixed the texting issue? Voicemail okay? Any other issues or thought?. BTW do old contacts and text messages transfer over? Gracias.
I moved from Verizon to T-Mobile 3 months ago and I have not had any issues texting to and from Verizon customers, both Iphones and Android devices. My number was ported by the T-Mobile store associate and did so with no problems. Just FYI. I'm getting a lot more for my money with T-Mobile and I have found their customer service to be very good so far. As far as contacts and texts moving over, all of mine did, but I think that is a function of my Google drive account saving and syncing with my new phone. The only negative I have moving to T-Mobile is, there was a T-Mobile app pre-installed called AppManager I think. What a POS. It just automatically started downloading a huge number of games, (I hate these stupid games and don't allow them on my phone, ever) but I was able to completely uninstall the app and so far it hasn't returned. IMO, that is a terrible disservice to your customers to force such drivel on your phone without permission. Bloatware is a problem with Verizon as well, corporate greed i think. One more thing, the T-Mobile app is head and shoulders better than the Verizon app, unlike Verizon that put their advertising BS in front and make you search for your account info, T-Mobile's app is a nice app filled with your account info not advertising goods and services for padding their bottom line.
ChristieP wrote:
I had cleared the Cache as well but it didn't work. The issue ended up being on the Verizon side. The only reason I was able to get it resolved was by opening a ticket from my Verizon line, even though my phone was working fine. What I was told was that the text routing process within the Verizon network wasn't completed so the text would enter their network but it wouldn't have a phone number associated with Verizon to send it to. They ultimately had to remap the phone number so that it would go outside their system. Sorry I don't have the tech terms to explain exactly what happened.
ChristieP I'm having this exact same issue. How did you manage to get anyone from Verizon to help with this? I can't even get through to anyone because I no longer have a phone with them. Any help would be so incredibly appreciated.
I am going through the same issue for nearly THREE (3) months! No resolution in sight. Problem started coincidentally when there was an unauthorized port request for my number to Verizon. So I can receive pictures msgs but not regular SMS texts. Have spoken extensively with multiple people on the T-Mobile to help me as a customer. T-Mobile blamed Verizon….Verizon blamed T-Mobile. I tried speaking to Verizon on separate occasions to address this issue. I actually escalated my problem to the T-Mobile executive level team but they don't seem to interested in trying to fix my problem. Meanwhile, I'm stuck in the middle with the problem. I was finally able to confirm with Verizon that my number is no longer in their system and texts being sent to my number are being delivered properly (no error messages). Yet, I am still not receiving anything. AND I have done everything from a troubleshooting perspective - reset network settings, restart my phone, changed from physical SIM card to eSIM, cleared the cache, got new S23 Ultra, used a different messages app…..but no solution yet.
Did you find a solution? We have the same problem. We switched 2 lines from Verizon, one of which didn't port cleanly the first time. That line will send to numbers on any carrier, SMS or MMS, but will not receive SMS texts from Verizon numbers. If the Verizon numbers are included in a group text there doesn't seem to be an issue.
Like you we have no idea what else we can try to fix the problem. We have spent hours talking with T-Mobile techs and frankly I think they're out of ideas. The only things we haven't tried are restoring factory settings or putting the SIM card in a different phone.
I am having this exact same problem. I have tried Verizon and Tmobile for help and no one has been able to solve it. Please someone here at Tmobile Escalated Tech help me.
My number is the only one affected. I can text them, they can't text back. My husband's phone works fine.
